Private Medical Secretary in London

An exciting opportunity has arisen for an experienced and highly professional Private Medical Secretary to join a prestigious private healthcare practice. This is a pivotal role supporting a busy private clinician, ensuring patients receive an exceptional level of service while managing a varied and fast-paced workload. We are looking for an organised, proactive, and polished individual who thrives in a patient-focused environment and takes pride in delivering outstanding administrative support. This role would suit someone with previous private healthcare or medical secretarial experience who enjoys coordinating complex patient journeys and acting as the key liaison between patients, consultants, and healthcare providers.

Key Responsibilities

• Managing a busy appointment diary, arranging consultations, follow-ups, investigations, and specialist referrals.
• Acting as the first point of contact for patients, providing a warm, professional, and discreet service at all times.
• Coordinating patient pathways from initial enquiry through to treatment and follow-up care.
• Preparing and processing medical correspondence, referral letters, reports, and patient documentation with accuracy and attention to detail.
• Liaising with consultants, hospitals, laboratories, insurers, and other healthcare professionals to ensure seamless patient care.
• Managing a high-volume inbox and responding to patient enquiries efficiently and professionally.
• Processing patient payments, invoices, and maintaining accurate patient records.
• Supporting compliance and maintaining confidentiality in line with healthcare regulations.
• Assisting with the smooth day-to-day running of the practice and ensuring the highest standards of patient care are maintained.
• Building strong relationships with patients and healthcare professionals to deliver an exceptional patient experience.

About You

• Previous experience as a Private Medical Secretary or within private healthcare administration.
• Strong understanding of medical terminology and patient administration processes.
• Exceptional organisational skills with the ability to manage multiple priorities.
• Highly proficient in Microsoft Office and medical practice management systems.
• Outstanding communication skills, both written and verbal.
• Professional, personable, and confident when dealing with patients and healthcare professionals.
• Meticulous attention to detail and a proactive approach to problem-solving.
• Ability to handle sensitive and confidential information with discretion.
• Passionate about delivering a first-class patient experience.

Why Join?

This is an excellent opportunity to join a highly respected private healthcare practice where you will play a key role in supporting both patients and clinicians. The role offers variety, autonomy, and the chance to become an integral part of a professional and friendly team dedicated to providing exceptional patient care.

Salary: £42,000 - £46,000 Pro Rata
Working Pattern: 3 Days Per Week
Location: Private Healthcare Setting

This position would be particularly attractive to experienced Private Medical Secretaries seeking a rewarding part-time opportunity within a prestigious and patient-focused environment.