Lead Medical Secretary
Chelsea, London
From £35,000 DOE
Full-time | Permanent | Monday to Friday
Are you an experienced Medical Secretary looking for your next challenge in private healthcare?
We're recruiting for a Lead Medical Secretary to join a highly regarded specialist healthcare practice in Chelsea. This is a fantastic opportunity to take ownership of consultant clinic management, patient pathways, and operational processes while delivering an exceptional patient experience.
What you'll be doing:
Managing busy consultant clinics and complex appointment schedules
Coordinating patient pathways from initial booking through to follow-up care
Handling patient enquiries via phone and email with professionalism and empathy
Overseeing private patient and medical insurer billing, authorisations, and queries
Maintaining accurate patient, billing, and administrative records
Liaising with consultants, hospitals, laboratories, pharmacies, and insurers
Supporting the smooth day-to-day running of the practice
Identifying opportunities to improve processes and operational efficiency
Helping to enhance the overall patient experience and support business growth
What we're looking for:
Previous experience as a Medical Secretary, Senior Medical Secretary, Patient Pathway Coordinator, or similar healthcare professional is essential
Experience managing multiple clinics and high-volume appointment diaries
Knowledge of private patient billing and medical insurance processes
Excellent organisational skills and attention to detail
Strong communication skills with a patient-focused approach
A proactive, solutions-driven mindset with the confidence to take ownership
Ability to prioritise competing workloads in a busy environment
Understanding of confidentiality and professional standards within healthcare
Experience using Carebit and/or a dermatology background would be highly advantageous
If you're looking to join a supportive and collaborative team where you can make a real impact, we'd love to hear from you.
Apply today to learn more about this exciting opportunity!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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