At a Glance
- Tasks: Ensure smooth processing of customer orders and support logistics operations.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Collaborate with various teams in a fast-paced environment.
- Why this job: Be a key player in enhancing customer experiences and operational efficiency.
- Qualifications: Detail-oriented with strong organisational and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a highly organised and customer-focused Logistics & Administration Support professional to join our team.
This is a pivotal role responsible for ensuring the smooth and efficient processing of customer orders, supporting logistics operations, and delivering exceptional customer service throughout the customer journey.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
As one of the key points of contact for customers, you will play an important role in maintaining high service standards, supporting lead-time targets, and ensuring daily operational activities are completed accurately and efficiently.
- Manage administration processes for both incoming and outgoing goods.
- Book customer equipment into SAP/PAS systems.
- Ensure customer orders are processed in line with operational targets and agreed lead times.
- Coordinate collections and deliveries of customer equipment.
- Liaise with external logistics partners and colleagues at other company locations.
- Support customs processes and procedures where required.
- Respond professionally to customer enquiries and provide timely updates on orders.
- Handle and resolve customer queries and complaints effectively.
- Maintain accurate customer records within SAP, CRM, and related systems.
- Support customer service improvement initiatives and contribute to a positive customer experience.
- Foster a zero-error culture, ensuring all customer work is processed accurately and professionally.
- Maintain and update customer data across ERP and CRM systems.
- Monitor and manage orders received through procurement platforms such as Oracle, and similar systems.
- Support equipment management and data input activities.
- Collaborate closely with laboratory, technical, sales, and operations teams to ensure seamless service delivery.
To succeed in this role, you will be a detail-oriented administrator with strong organisational skills and a passion for delivering excellent customer service.
- Previous experience in logistics, order processing, administration, or customer service.
- Excellent attention to detail with a high level of accuracy.
- Strong communication skills with a professional and customer-focused approach. xgikmsk
- Experience using ERP and CRM systems.
- Ability to manage multiple pr...
Logistics Administrator employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
