At a Glance
- Tasks: Deliver top-notch customer support and resolve queries efficiently.
- Company: Join a fast-growing team with a supportive culture.
- Benefits: Competitive hourly rate, holiday pay, and hybrid working after training.
- Other info: Great opportunity for growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20 - 20 £ per hour.
Location: Kingston
Duration: 4-6 month temporary (possible perm at the end)
Working Hours: 9am-5.30pm
Hourly Rate: £18-£20ph plus holiday pay
Working Pattern: Hybrid after training
Role Overview
We are seeking a friendly, organised and customer-focused Senior Customer Service Executive to join our fast growing clients team. This role is responsible for delivering excellent customer support, handling enquiries efficiently and ensuring a positive experience for all customers. The successful candidate will be a strong communicator with a proactive approach to problem-solving and a genuine passion for helping others.
Key Responsibilities
- Respond to customer enquiries via telephone and other communication channels, around 100 a day.
- Provide accurate information regarding products, services, orders and company processes.
- Resolve customer queries and complaints in a professional and timely manner.
- Process customer requests, orders, cancellations and amendments accurately.
- Maintain and update customer records within the CRM system.
- Liaise with internal departments to ensure customer issues are resolved effectively.
- Follow up on outstanding customer enquiries and provide regular updates.
- Identify opportunities to improve the customer experience and share feedback with the wider team.
- Ensure all customer interactions are handled in line with company policies and service standards.
- Support administrative tasks related to customer service operations.
About You
- Previous experience within a customer service or customer support.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks.
- Confident using Microsoft Office and CRM and ERP systems.
- Professional, empathetic, and customer-focused approach.
- Ability to work both independently and as part of a team.
- Positive attitude with a willingness to learn and develop.
Skills & Experience
Essential:
- Experience working in a customer-facing environment in a fast pace environment.
- Strong attention to detail and accuracy.
- Ability to remain calm under pressure and handle challenging situations professionally.
- General Excel knowledge.
Desirable:
- Experience using CRM software or ERP systems.
- Experience within the FMCG sector is advantageous.
- Knowledge of customer service best practices.
This is an excellent opportunity for an enthusiastic senior customer service professional looking to develop their career within a busy and supportive team.
Temporary Senior Customer Service Executive in Kingston upon Thames employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Senior Customer Service Executive in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Senior Customer Service Executive in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Careers!
How to prepare for a job interview at Office Angels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
