Inbound Customer Service Advisor
START DATE: ASAP
£14.26 per hour
Full time (37 hours, Monday-Friday)
Full training provided (6-8 weeks office based)
Hybrid working after completion of training (3 days in office, 2 days WFH)
On-going temporary contract
Manchester City Centre
We are currently looking for Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates.
Location: Very centrally located with access to all public transport links and local amenities.
Role will be a mixture of office and home working and full IT equipment will be provided.
Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.
The Role:
The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.
Key Responsibilities:
Provide a high quality of service to internal and external stakeholders
Understand and complete processes in accordance with guidelines
Use several IT systems to record information and complete tasks accurately
Meet and exceed agreed KPIs
Handle a high volume or telephone and email enquiries adhering to company standards
Manage your own caseload
Process external applications
Person Specification
Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered
Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential
Experience of meeting/exceeding KPIs and targets is esse...
Inbound Customer Service Advisor employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
