At a Glance
- Tasks: Deliver excellent customer service and manage enquiries in a dynamic office environment.
- Company: Join a friendly, supportive team at a well-established business in Gateshead.
- Benefits: Starting salary of £25,350, rising to £26,810, plus 28 days paid leave and discounts.
- Other info: Immediate start available with full training and regular team socials.
- Why this job: Build your career in customer service and administration with a growing company.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25350 - 26810 £ per year.
Are you an organised and customer-focused administrator who enjoys helping people and building positive relationships? We're recruiting for a Customer Service Administrator to join a friendly and supportive team within a well-established business based in Gateshead. You'll work closely with customers, suppliers and colleagues across the business, making every day different and giving you the opportunity to develop valuable customer service and administration skills in a busy and rewarding environment.
What's in it for you?
- £25,350 starting salary, rising to £26,810 inclusive of bonus upon securing a permanent position
- Temp-to-perm opportunity
- Immediate start available Monday to Friday, 8:30am to 5:00pm (37.5 hours per week), office based
- Free on-site parking
- Full training provided
- Friendly and supportive team environment
- Regular team socials and celebrations
- Great on-site facilities, including a tuck shop and a kettle that's always on!
What You'll Enjoy
- A varied role combining customer service, administration and coordination
- The opportunity to build strong relationships with customers and colleagues
- A supportive team that will invest time in your training and development
- Taking ownership of customer enquiries and seeing tasks through to completion
- Exposure to multiple areas of the business
- The opportunity to secure a permanent position and build your career with a growing company
About the Role
As a Customer Service Administrator, you'll play a key role in delivering an excellent customer experience, ensuring enquiries are handled efficiently, orders are processed accurately and customers remain informed throughout their journey. Your responsibilities will include:
- Responding to customer enquiries via telephone and email
- Providing customers with updates regarding their orders and deliveries
- Processing customer orders accurately and efficiently
- Managing customer records and updating internal systems
- Liaising with suppliers, manufacturers and internal teams to ensure smooth service delivery
- Resolving customer queries and escalating issues where appropriate
- Monitoring orders and helping to ensure deadlines are met
- Uploading and maintaining customer documentation
- Supporting the wider team with general administration duties
- Building positive relationships with customers through excellent service
- Ensuring every customer receives a professional, friendly and helpful experience
About You
We're looking for someone who enjoys helping customers, takes pride in delivering a high level of service and can stay organised in a busy environment. You may have gained your experience in customer service, administration, retail, hospitality, contact centre or office-based roles and be looking for an opportunity to build your career within a supportive business. You'll also have:
- Excellent communication skills, both written and verbal
- Strong attention to detail and a high level of accuracy
- Confidence communicating with customers by phone and email
- Good IT skills and confidence learning new systems
- The ability to work effectively as part of a busy team
- A genuine commitment to providing outstanding customer service
Ready for Your Next Opportunity?
We're looking to interview and start someone as soon as possible, so please apply if you are available immediately or have a short 1 week notice period. If you're looking for a role where you can build your administration and customer service career within a friendly, supportive and growing business, we'd love to hear from you.
What Office Angels Offers You
- 28 days paid annual leave (accrued weekly)
- Exclusive discount vouchers for high-street brands
- Eye care vouchers
- Pension scheme options
Due to the high volume of applications, individual feedback may not be provided, but all applications will be considered carefully. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
Customer Service Administrator - Team Valley - Immediate Start in Gateshead employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Team Valley - Immediate Start in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Team Valley - Immediate Start in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Careers!
How to prepare for a job interview at Office Angels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
