At a Glance
- Tasks: Build strong relationships and provide top-notch customer service in a dynamic environment.
- Company: Join a global business with modern offices and a supportive culture.
- Benefits: Weekly pay, up to 28 days leave, and perks like eyecare vouchers.
- Other info: Great career growth opportunities and a vibrant team atmosphere.
- Why this job: Make a real impact while enjoying flexibility with one day WFH each week.
- Qualifications: Experience in customer service and proficiency in SAP are essential.
The predicted salary is between 15 - 15 £ per hour.
LOCATION: Folkestone, Kent (1 day WFH)
SALARY: £15ph to £16ph
TERM: 12 month temporary contract
HOURS: Monday to Friday, 37hrs a week
Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however there could be career opportunities for the right candidate. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.
The day to day duties in your new job would be:
- Building strong relationships with business customers, providing an unparalleled level of service
- Handling enquiries from internal and external customers
- Providing a quick and efficient response to change requests
- Creating debit and credit notes for customers
- Handling customer complaints, ensuring customers are satisfied with the resolution
- Processing returns and refunds
- Updating and maintaining accurate customer records
- Identifying opportunities for improvement within the customer service team
- Working closely with shipping and the warehouse, updating stock reports and demand planning
- Proactively asking for and acting on customer feedback
We'd love to speak to candidates who:
- Have business to business Customer Service or Account Management experience
- Are proficient in using SAP
- Experience in shipping or logistics (but not essential)
- Possess excellent IT skills with a meticulous eye for detail
Next steps… If you're interested in this position and have the skills and attributes listed above then please apply today.
This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Service Administrator | SAP | 1 day WFH in Folkestone employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator | SAP | 1 day WFH in Folkestone
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Office Angels Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Office Angels Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator | SAP | 1 day WFH in Folkestone
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Office Angels Careers.
How to prepare for a job interview at Office Angels Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Office Angels Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Office Angels Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
