At a Glance
- Tasks: Deliver outstanding customer service and build strong relationships in a fast-paced office.
- Company: Join a successful and growing organisation with a supportive team culture.
- Benefits: 27 days annual leave, private health insurance, and ongoing training opportunities.
- Other info: Genuine opportunities for career progression in an inclusive workplace.
- Why this job: Combine customer service, relationship management, and problem-solving in a rewarding environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 35550 - 43450 £ per year.
Location: Exeter (Office Based)
Salary: £25,000 - £26,000 PA
Hours: Full Time
Are you passionate about delivering outstanding customer service and building strong relationships? Do you thrive in a fast-paced office environment where no two days are the same? If so, this could be the perfect opportunity for you. We're recruiting on behalf of a successful and growing organisation looking to add a Customer Services Specialist to their team. This is a fantastic opportunity for someone who enjoys helping customers, finding solutions, and delivering an exceptional experience from enquiry through to completion. You'll be joining a supportive and collaborative team where customer satisfaction is at the heart of everything they do.
The Role
As a Customer Services Specialist, you'll be the first point of contact for incoming customer enquiries, taking ownership of requests and providing tailored solutions to meet individual needs. You'll build strong relationships with customers, liaise with external partners, and work closely with internal teams to ensure a seamless customer journey. This role would suit someone with previous customer service experience, internal sales experience, or experience working in a busy office-based environment where relationship building and problem-solving are key.
Key Responsibilities
- Handling customer enquiries and delivering tailored solutions.
- Building and maintaining strong customer relationships.
- Coordinating with internal teams and external partners to achieve positive outcomes.
- Managing requests from enquiry through to completion.
- Delivering excellent customer service in a fast-paced environment.
- Maintaining accuracy while managing multiple priorities.
- Ensuring service standards are met and customers receive a seamless experience.
About You
We're looking for a positive, motivated and customer-focused individual who enjoys working with people and delivering excellent service. You'll ideally have:
- Previous customer service and/or internal sales experience.
- Excellent communication and relationship-building skills.
- A professional and confident telephone manner.
- Strong organisational skills and attention to detail.
- The ability to prioritise workload in a busy environment.
- A proactive and solutions-focused approach.
- Good IT skills and confidence using multiple systems.
- Experience working in a fast-paced office environment would be advantageous.
What's In It For You?
- 27 days annual leave plus bank holidays.
- An additional day off for your birthday.
- Private health insurance.
- 24-hour online GP access.
- Free eye tests.
- Employee Assistance Programme (EAP).
- Enhanced workplace pension with increasing employer contributions based on length of service.
- Salary sacrifice schemes including electric vehicles, cycle-to-work and technology purchases.
- Access to employee discount platforms and retail savings.
- Ongoing training and development opportunities.
- A supportive team environment with genuine opportunities for career progression.
If you're looking for a role where you can combine customer service, relationship management and problem-solving in a fast-moving and rewarding environment, we'd love to hear from you.
How to Apply: Please apply online or send your CV to [contact information]. To discuss this opportunity prior to application, please call and speak to Georgia on [contact number].
Customer Services Specialist in Exeter employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Specialist in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Careers!
How to prepare for a job interview at Office Angels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
