At a Glance
- Tasks: Coordinate customer requests and provide excellent service via phone and email.
- Company: Join a fantastic organisation in Exeter with a supportive team culture.
- Benefits: Weekly pay, discounts, wellbeing resources, and a dedicated consultant for support.
- Other info: Temporary role with potential to extend; immediate start available.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Experience in customer service or similar roles, strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
LOCATION: Exeter, Devon
SALARY: £12.71 Per Hour
DURATION: Initial 3-4 weeks with potential to extend
HOURS: Monday to Friday, 8:45am - 5:30pm (38.75 hours per week)
BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include:
- Weekly pay
- Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
- Temporary candidate of the month award
- Temporary candidate lunches/treats
- Online timesheets
- A dedicated consultant as an additional layer of support
THE COMPANY: Our client, a fantastic organisation based in Exeter, is looking for a confident and customer-focused Customer Service Coordinator to join their team on a temporary basis. This is a great opportunity for someone with strong communication skills who enjoys supporting customers, managing queries and providing excellent service. This role would suit someone from a customer service, hospitality, administration or coordination background who is organised, proactive and confident speaking with people.
DUTIES INCLUDE:
- Coordinate customer requests and communications via telephone and email.
- Support with inbox management and respond to customer queries in a timely and professional manner.
- Provide excellent customer service and ensure a positive experience for all customers.
- Handle incoming calls confidently and professionally.
- Liaise with internal teams and external contacts to resolve queries.
- Maintain accurate records and ensure information is kept up to date.
- Support the wider team with general administration and coordination tasks.
KEY SKILLS AND EXPERIENCE REQUIRED:
- Previous experience within customer service, hospitality, administration, coordination or a similar role.
- Confident communicating over the telephone and via email.
- Excellent organisation skills with the ability to manage multiple priorities.
- Strong attention to detail and the ability to follow processes.
- A proactive and positive approach with a willingness to support the wider team.
- Excellent written and verbal communication skills.
- Ability to work well independently and as part of a team within a busy environment.
ADDITIONAL INFORMATION:
- Temporary role initially for 3-4 weeks, with potential to extend.
- Office-based role in Exeter.
- Immediate start available.
- Working hours: Monday to Friday, 8:45am - 5:30pm.
HOW TO APPLY: If you're excited about this opportunity and believe you'd be a great fit, we want to hear from you! Please apply online, send your CV, or give Georgie or Georgia a call.
Customer Service Coordinator | Temporary in Exeter employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator | Temporary in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator | Temporary in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Careers!
How to prepare for a job interview at Office Angels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
