At a Glance
- Tasks: Deliver top-notch customer support and manage after-sales enquiries with professionalism.
- Company: Established organisation in Doncaster with a friendly and supportive culture.
- Benefits: Competitive salary, excellent benefits, and a permanent full-time role.
- Other info: Inclusive environment that values diversity and offers career growth opportunities.
- Why this job: Join a growing business and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or administration; strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
- Customer Service Administrator
- Doncaster
- £30,000 per annum + excellent benefits
- Full-Time | Permanent
Our client, a well-established organisation based in Doncaster, is looking to recruit a Customer Service Administrator to join their team on a full-time, permanent basis.
Working Hours
- Monday to Thursday: 8:00am to 5:00pm
- Friday: 8:00am to 4:30pm
The Role
As a Customer Service Administrator, you will play a key role in delivering an excellent after-sales experience, ensuring customer enquiries are handled professionally and efficiently from initial contact through to resolution.
The role will also involve supporting day-to-day sales administration activities, including processing orders, preparing quotations and coordinating schedules.
Duties and Responsibilities
- Deliver first-class support to customers by handling after sales enquiries via telephone and email.
- Assist customers with a range of issues including product concerns, repairs, replacements, returns and warranty-related matters.
- Keep customers informed throughout the resolution process, ensuring communication is accurate, professional and timely.
- Process customer orders and quotations, ensuring all information is accurate and completed within agreed timeframes.
- Coordinate schedules and liaise with internal teams to support the smooth delivery of products and services.
- Maintain and update company databases and internal systems with relevant customer information and case details.
- Work closely with internal teams to identify the root cause of customer concerns and help drive effective solutions.
- Arrange and oversee remedial actions, including coordinating repairs and replacement products where necessary.
- Refer more complex or sensitive cases to senior management for further guidance and resolution.
- Monitor the progress of returned items and warranty claims, ensuring cases are concluded efficiently.
- Compile and analyse after-sales data, producing reports on customer complaints, returns activity, warranty performance and response metrics.
- The Successful Candidate
- Previous experience within a customer service and/or administrative role is essential.
- Experience within a manufacturing, engineering or technical environment would be highly advantageous.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Proficient in Microsoft Office applications & ERP / MRP systems.
- What's on Offer
- Competitive salary of £30,000 per annum.
- Excellent benefits package.
- Permanent, full-time opportunity.
- Friendly and supportive working environment.
- Opportunity to join a successful and growing business.
To apply or find out more about this opportunity, please get in touch today.
Office Angels is an employment agency and business.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Administrator in Doncaster employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Careers!
How to prepare for a job interview at Office Angels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
