Customer Support Administrator Our client, a leading international manufacturer of high-quality wireless headset communication systems, is seeking a motivated and enthusiastic Customer Support Administrator to join their dynamic team. With a strong reputation for outstanding customer service, this organisation operates in fast-paced environments such as retail, quick-service, and healthcare sectors, and is dedicated to keeping teams connected and thriving. The Role: As a Customer Support Administrator, you will be at the heart of the customer service operation, serving as the first point of contact for customers via phone and email. This varied, hands-on role involves managing service requests from initial queries through to resolution, while working closely with the Customer Service Manager and a small, close-knit team. Your contribution will be essential in upholding the high service standards that the organisation is known for. Key Responsibilities: Service Desk & Customer Support: Handle inbound customer queries with professionalism and a polite phone manner. Perform initial diagnostics and problem-solving to manage service requests efficiently. Coordinate warranty and repair cases, liaising with field engineers and logistics as necessary. Process UK system installations, allocating field engineers and scheduling site visits. Maintain accurate records of all cases to ensure visibility across open tickets. Administration & Operations: Prepare service quotations, spare part sales quotations, and customer invoices promptly. Process spares orders and coordinate with internal teams for fulfilment. Review compliance with SLA targets and contribute to weekly service reporting. Support general office administration, including liaising with suppliers and contractors. Team & Process Support: Collaborate with the Customer Service Manager to drive continuous improvement initiatives. Contribute to the development and maintenance of internal processes and documentation. Assist in onboarding and service setup for new customers, particularly during product launches. About You: The ideal candidate will possess: A minimum of 3 years' customer service experience in a fast-paced environment. A confident, outgoing demeanour with a positive attitude. Excellent organisational skills to manage multiple cases simultaneously. A proactive approach with superior attention to detail, especially in preparing quotations and invoices. Proficiency in Microsoft Outlook, Word, and Excel, with training provided on specific company software.
Customer Support Admin employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
