Job Advertisement: Customer Services Advisor
Location: Wimbledon
Contract Type: Fixed Term Contract (9 months)
Annual Salary: £28,000 - £30,000
Start Date: November 16, 2026
End Date: July 31, 2027
Working Pattern: FULL TIME - TUESDAY -SATURDAY 08:30am - 17:00pm FULLY OFFICE BASED
Our client, a leading organisation in the healthcare sector, is seeking a dedicated and enthusiastic Customer Services Advisor to join their vibrant team. This role is pivotal in providing exceptional support to clients and potential clients across various communication channels, including phone, email, text, live chat, and social media.
Key Responsibilities:
Client Support:
- Provide live chat assistance from 8:30 am to 5:00 pm.
- Respond to incoming emails and phone calls from clients in the UK and worldwide.
- Address client queries before and after attendance at seminars.
- Assess eligibility for free or paid backup seminars and provide tailored support to clients.
- Manage technical issues related to website and online purchases.
- Handle challenging client interactions with professionalism.
- Respond to new franchise inquiries and client testimonials.
1-2-1 Client Interaction:
- Manage over-the-phone bookings and payments for sessions.
- Liaise with therapists to schedule bespoke 1-1 seminars.
- Organise support calls for UK seminar clients and arrange refreshments for 1-1 clients.
Seminars and Administrative Duties:
- Support clients and therapists before and during Zoom seminars and in-person events.
- Prepare seminar rooms, ensuring a welcoming atmosphere for attendees.
- Update allocated spreadsheets and provide weekly updates to councils.
- Conduct follow-up calls with clients to encourage ongoing session attendance.
Social Media Engagement:
- Monitor and respond to social media posts.
- Assist with new social media campaigns and post seminar dates.
- Manage testimonials across various platforms, enhancing the organisation's online presence.
Ideal Candidate:
...
Customer Services Advisor employer: Office Angels Careers
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