Customer Service Coordinator
Salary: £27,000 - £29,000 per annum
Job Type: Permanent, Full-Time
Location: Bickley
The Opportunity
We are recruiting on behalf of a growing organisation within the property and maintenance sector for a proactive and customer-focused Customer Service & Repairs Administrator . This is an excellent opportunity for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and has strong administrative and communication skills.
Working as part of a busy team, you will be responsible for managing repair requests, liaising with residents, updating records, and ensuring all enquiries are handled efficiently from start to finish.
Key Responsibilities
Act as the first point of contact for residents via telephone, email, and online enquiries.
Log and raise repair requests accurately on the internal system.
Create, schedule, and update repair jobs as they are received.
Keep residents informed of repair progress and provide regular updates using job notes.
Triage incoming maintenance requests and determine the appropriate course of action.
Escalate complex issues to the relevant department where necessary.
Liaise with contractors, engineers, and internal teams to ensure repairs are completed efficiently.
Maintain accurate records and ensure all customer interactions are documented.
Prioritise urgent and emergency repair requests appropriately.
Deliver a high level of customer service and resolve enquiries professionally.
Skills & Experience Required
Previous experience within a customer service, repairs coordination, helpdesk, scheduling, or administration role.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Confident using Microsoft Office and internal CRM/job management systems.
Ability to remain calm and professional when handling challenging situations.
Strong attention to detail and problem-solving skills.
Experience within property, maintenance, housing, facilities management, or construction se...
Customer Service / Repairs Call Handler employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
