At a Glance
- Tasks: Assist French-speaking customers via phone, email, and chat to ensure a memorable experience.
- Company: Join a leading global organisation with a collaborative culture.
- Benefits: Earn £27k, enjoy hybrid work, 25 days annual leave, and career development opportunities.
- Other info: Refer a friend and earn a £100 voucher if they're successful!
- Why this job: Utilise your French skills while making a real impact in customer service.
- Qualifications: Fluent in French and English, with customer service experience and Microsoft skills.
The predicted salary is between 27000 - 27000 £ per year.
We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you.
This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below:
- Location: Ashford, Kent
- Hybrid: Yes, with free on-site parking for your convenience
- Salary: £27,000
- Duration: 12 months fixed term contract
- Start date: Immediate or our client can wait if you require 4 weeks notice
- Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch)
- Annual leave: 25 days + Bank holidays
- Development opportunities: To grow your skills and career
As a French speaking Customer Service Executive your duties and responsibilities would be to:
- Liaise with customers and suppliers in France
- Process customer orders
- Respond to any queries on the telephone and on e-mail
- Build relationships with customers
- Update customers about deliveries
- Handle occasional complaints
Ideal skills and experience for the position:
- Bi lingual French and English is essential
- Previous experience within a Customer service office environment
- Experience of processing customers orders
- Knowledge of Microsoft applications, especially Excel
If you're enthusiastic to utilise your French skills and you're passionate about Customer service, we would love to hear from you - apply today! Don't miss out on this fantastic opportunity to join a leading organisation.
Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a £100 voucher of your choice! (Terms apply)
Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Pippy (Candidate Consultant) or Nicola (Elite Consultant) within 24 hours to discuss the role in more detail.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
French Customer Service Executive *Hybrid *£27k in Ashford employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Service Executive *Hybrid *£27k in Ashford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Office Angels Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Office Angels Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace French Customer Service Executive *Hybrid *£27k in Ashford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Office Angels Careers.
How to prepare for a job interview at Office Angels Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Office Angels Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Office Angels Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
