At a Glance
- Tasks: Build strong customer relationships and provide exceptional support in both French and English.
- Company: Join a dynamic team at a leading customer care provider.
- Benefits: Enjoy 25 days leave, profit sharing, private healthcare, and more!
- Other info: Hybrid work model with great career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Fluent in French with excellent customer service experience.
The predicted salary is between 27900 - 34100 £ per year.
Are you fluent in French and English? Do you have exceptional customer service skills? If so, we have the ideal permanent position for you. As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way.
Location: Ashford, free parking
Hours: Monday - Friday 9am - 5:15pm, with flexibility required to occasionally start earlier/finish later
Hybrid: Yes, 4 days office based and 1 day a week working from home, after successful completion of training period
Your main responsibilities would be:
- Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
- Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
- Preparing debit and credit notes, processing customer complaints and returns.
- Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
- Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
- Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
- Proactively asking for and acting on customer feedback.
You'll be the perfect candidate for this position if you have the following skills and experience:
- Fluent French speaker
- Excellent customer service experience
- University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable
- Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
- Ability to work under pressure and deal with ambiguity
- Excellent attention to detail
- An efficient personality with strong time management, administration, and customer skills
- Microsoft Office expertise
- Experience of using operations management software i.e. SAP or similar
Next steps: If you are an enthusiastic individual looking to contribute to a dynamic team environment while honing your administrative skills, we encourage you to apply for this exciting opportunity and we will support you through your new job journey.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
French Customer Care Representative in Ashford employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Care Representative in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Customer Care Representative in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Careers:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Careers!
How to prepare for a job interview at Office Angels Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
