At a Glance
- Tasks: Provide top-notch customer support and help clients maximise their website and software experience.
- Company: Join a friendly, energetic team in a beautiful countryside setting with alpacas!
- Benefits: Enjoy competitive salary, 20 days leave plus your birthday off, and career development opportunities.
- Other info: Work in a dynamic environment with great team spirit and exciting events throughout the year.
- Why this job: Make a real difference by helping customers thrive with innovative software solutions.
- Qualifications: Strong communication skills and a passion for problem-solving; previous support experience is a plus.
The predicted salary is between 26000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service and helping customers get the very best from their website and software?
If so, we're recruiting for the perfect Permanent position for you.
Our client would like to recruit a professional, proactive and customer-focused individual to join their team as a Web Customer Support & Product Specialist.
- Reasons to work at this company
- Village location
- Beautiful farm house and studio
- Alpacas on site
- Countryside walks on your lunch break
- Friendly, energetic, technical team
- Excellent training
- Career development available
- 20 days annual leave plus a day off for your Birthday
- Summer and Christmas events
- Job title
- Web Customer Support & Product Specialist
- Hours
- Monday - Friday, 9am - 5:30pm with 1 hour for lunch
- Salary
- £26,000 - £28,000
- Location
- Near Sellindge, your own transport is essential due to the location of the company
The role
In this varied role, you'll be the first point of contact for customers, providing expert support, product guidance and training, while working closely with internal teams to continually improve the customer experience.
- Your key responsibilities
- Serve as the first line of support for customer enquiries via phone, email, and online support channels.
- Troubleshoot software and application issues, resolving routine queries efficiently and professionally.
- Gather and document detailed information for more complex technical issues before escalating them to the development team.
- Maintain regular communication with customers, providing updates and ensuring all enquiries are resolved to a high standard.
- Support new customers through the onboarding process, helping them successfully implement and utilise the company's software products.
- Deliver engaging online product demonstrations and user training sessions.
- Produce and maintain a range of customer-facing resources, including user guides, knowledge base articles, and internal documentation.
- Develop in-depth knowledge of the company's software portfolio and services.
- Act as a subject matter expert for designated products, promoting best practice and product adoption.
- Collect and communicate customer feedback, insights and enhancement suggestions to development and senior leadership teams.
- Identify opportunities to introduce existing customers to additional features, services or solutions that may add value to their business.
- Assist with user acceptance testing and quality assurance activities for new releases, enhancements, and product updates.
- Provide administrative support across customer operations, including assisting with invoicing and customer account management.
- Contribute to broader business initiatives as required, including events, customer engagement activities, and occasional marketing projects.
You’ll be the ideal candidate for this role if you have
- Excellent communication and customer service skills within an office environment.
- Strong problem-solving ability and attention to detail.
- The interest to learn and explain software products.
- The ability to manage multiple priorities while maintaining a high level of customer satisfaction.
- A team player approach, who enjoys collaborating across different departments.
- Previous experience in a customer support, software support, Saa S, helpdesk would be advantageous.
- Equal opportunity statement
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
We look forward to your application.
#J-18808-Ljbffr
Web Customer Support & Product Specialist | £28k employer: Office Angels (Ashford)
As an Insurance Administrator at our Ashford office, you'll join a friendly and supportive team that values collaboration and personal growth. With 25 days of annual leave, regular pay reviews, and a performance-related bonus, we prioritise employee well-being and development in a dynamic work environment. Our commitment to inclusivity ensures that every team member can thrive and contribute their unique talents.
StudySmarter Expert Advice🤫
We think this is how you could land Web Customer Support & Product Specialist | £28k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels (Ashford). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels (Ashford) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Web Customer Support & Product Specialist | £28k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels (Ashford):Your cover letter is your chance to shine! Tell us why you want to work at Office Angels (Ashford) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels (Ashford)!
How to prepare for a job interview at Office Angels (Ashford)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
