At a Glance
- Tasks: Lead technical projects and provide senior support for Azure environments.
- Company: Fast-growing IT support company in London with a collaborative team.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and a discretionary bonus.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact on exciting projects while leading a talented team.
- Qualifications: Strong Azure experience and ability to lead technical teams.
The predicted salary is between 50000 - 56000 £ per year.
Location: London (office-based), with up to 2 days a week from home after probation
Hours: Full-time, 9am to 5pm, Monday to Friday
Type: Permanent
Salary: £50,000 to £56,000 depending on experience, plus discretionary bonus
Reporting to: Service Delivery Director
About Office 21
Office 21 is a London-based IT support and infrastructure company. We are a small but fast-growing team looking after around 26 clients across professional services, venture capital, law, manufacturing, technology and marketing. We run and support modern infrastructure across Microsoft 365, Google Workspace, Azure, virtualisation, networking and security, and we are bringing on larger and more complex clients as we grow.
This is a hire to add real senior technical weight to the team.
The role
This is a senior, hands-on technical role. You will be our most senior engineer on the tools, the top escalation point for the team, and the person who leads our larger infrastructure and cloud projects from start to finish. Alongside the technical work, you will give the engineering team day-to-day direction, answer the questions that come up during the day and keep work moving. Formal line management of the team sits with the Service Delivery Director, so your leadership here is technical rather than people management. You will also be a confident, credible point of contact for our clients, including senior stakeholders at larger accounts. One of our immediate priorities is providing senior support for a client with a large Azure and Azure Virtual Desktop estate, so strong hands-on Azure and AVD experience matters for this role. Roughly, expect the mix to be around 70% hands-on technical and project delivery, and 30% technical leadership and client-facing work.
What you will be doing
- Acting as the senior technical escalation point across our client base
- Leading larger infrastructure, cloud and migration projects end to end
- Providing senior support for a major Azure and AVD environment
- Giving the engineering team day-to-day technical direction and unblocking their work
- Working closely with our project manager to deliver complex projects to a high standard
- Being a confident, client-facing point of contact for senior stakeholders
- Keeping documentation to a high standard and handling privileged and admin access responsibly
- Occasional planned out-of-hours and weekend work for project cutovers and major incidents, with time off in lieu
What we are looking for
- Significant experience in an MSP or across multiple client environments
- Strong, hands-on Azure experience including Azure Virtual Desktop (design, build, support and migrations)
- Solid Google Workspace and Google Cloud experience
- Good grounding in identity and security (SSO, conditional access, MFA and endpoint management)
- A track record of delivering large infrastructure and migration projects independently
- Genuinely personable and client-facing, able to speak with conviction to non-technical decision-makers and hold your own in front of senior clients
- Sound judgement when handling privileged and administrative access
- Comfortable giving technical direction to a small team
Nice to have
- Relevant certifications (Azure Administrator or Architect, Google, or a recognised security certification)
- Exposure to any of our wider stack: FortiGate, Proxmox, Cloudflare Zero Trust, FreePBX or HaloPSA
- Previous experience mentoring or informally leading other engineers
What we offer
- Salary of £50,000 to £56,000 depending on experience, plus a discretionary bonus
- 25 days holiday plus bank holidays
- Private healthcare
- Genuinely varied and technically interesting work, with real ownership of major projects
- A small, capable team where senior people have influence and are not lost in a large hierarchy
- Room to grow as the company grows
How to apply
Send us your CV and a short note on the most complex project you have delivered. A six-month probation period and a background check (including DBS) apply to this role.
Technical Team Lead employer: Office 21 LTD
At Office 21, we pride ourselves on being an excellent employer by fostering a collaborative and dynamic work culture in the heart of London. Our team enjoys a blend of hands-on technical challenges and leadership opportunities, with the chance to work on diverse projects that truly make an impact. With competitive salaries, generous holiday allowances, and a commitment to employee growth, we ensure that our staff are not just part of a team, but integral to our success as we expand.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Team Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Office 21 LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Office 21 LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Office 21 LTD!
✨Direct Apply to Office 21 LTD
Let's not forget to apply directly through the Office 21 LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Team Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Office 21 LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Office 21 LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Office 21 LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
