At a Glance
- Tasks: Support seamless hospitality operations and deliver exceptional service to clients and VIPs.
- Company: Leading corporate catering provider in prestigious London environments.
- Benefits: Competitive salary, excellent benefits, and opportunities for career progression.
- Other info: Fast-paced environment with a focus on professional development and teamwork.
- Why this job: Join a dynamic team and elevate client experiences in a high-end setting.
- Qualifications: Experience in high-end hospitality and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
- Assistant Client Services Manager
- Corporate Hospitality & Client Services
- City of London
- Monday to Friday
- £40,000 per annum + Excellent Benefits
The Opportunity
Our client is a leading provider of corporate catering and hospitality services, delivering premium workplace hospitality within some of London's most prestigious corporate environments.
They are seeking an
Assistant Client Services Manage r to support the senior management team in delivering a seamless hospitality operation within the London office of a leading international professional services firm.
This role is responsible for ensuring the smooth day-to-day operation of the client hospitality floors, providing exceptional service to employees, clients and VIP visitors across meeting rooms, events and hospitality.
This role is ideally suited to an experienced Senior Hospitality Supervisor, Senior Client Host or Assistant Hospitality Manager from a hight-end corporate hospitality operation, luxury hotel, private members' club who is looking to progress their career.
Key Responsibilities
- Support the day-to-day management and ensure the efficient operation of meeting rooms, client hospitality and executive floors.
- Deliver exceptional service to clients, partners and visitors, ensuring a consistently first-class experience.
- Coordinate the visitor journey, working closely with Catering, Guest Services, Facilities, and Housekeeping teams.
- Build strong relationships with clients & stakeholders, responding promptly to requests and resolving service issues.
- Monitor service standards, presentation and operational compliance across all areas.
- Obtain and act on client feedback to drive continuous service improvement.
- Lead by example, supporting and developing the hospitality team.
About You
- Previous experience within high-end corporate hospitality, 5* hotels, Private Member's Club or similar environment.
- Strong leadership, people management, and team development skills.
- Excellent client relationship, stakeholder management, and customer service skills.
- Outstanding organisational, communication, and multitasking abilities.
- Calm, confident decision-making in a fast-paced corporate environment.
- A proactive, hands-on, solutions-focused approach.
- Exceptional attention to detail, professionalism, and a passion for delivering outstanding client experiences.
Assistant Manager Client Services in London employer: Off to Work
Join a prestigious luxury event catering company in East London, where your expertise as an Event Operations Manager will be valued and rewarded. With a strong emphasis on employee growth, this dynamic workplace fosters a collaborative culture that encourages innovation and excellence in delivering high-profile events. Enjoy competitive salary packages, comprehensive benefits, and the opportunity to work in a fast-paced environment that prioritises exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Client Services in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Off to Work. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Off to Work
Don't be shy about reaching out to Off to Work directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager Client Services in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Off to Work and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Off to Work
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
