At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service in a luxury lounge.
- Company: Join a prestigious travel sector company in Central London.
- Benefits: Competitive salary, annual bonus, and opportunities for career growth.
- Other info: Flexible shifts and a vibrant atmosphere await you!
- Why this job: Be part of an exclusive environment where your leadership makes a real difference.
- Qualifications: Experience in premium hospitality and strong leadership skills required.
The predicted salary is between 37000 - 44000 £ per year.
We are seeking a Lounge Assistant Manager to support the daily operation of an exclusive customer lounge within an international travel setting. This is a hands-on leadership role where service excellence, team engagement, and operational standards are essential.
The Role
- Working closely with the Lounge Manager, you will help ensure the smooth and efficient running of the lounge, delivering a consistently high-quality guest experience.
- You will lead from the front—visible on the floor, supporting your team, resolving issues, and maintaining a five-star standard at all times.
- Lead the day to day lounge operations.
- Lead, motivate and develop the team on shift.
- Deliver exceptional, personalised customer service.
- Maintain high standards across food, beverage and presentation.
- Handle guest queries and resolve issues promptly.
- Ensure smooth service during busy, high-footfall periods.
About You
- Experience in premium hospitality (airport or rail lounges, hotels, or high-end food & beverage).
- Background as a Supervisor, Assistant Manager or Manager.
- Strong leadership and coaching skills.
- Comfortable in a fast-paced, high-volume environment.
- Excellent attention to detail and organisational ability.
- Flexible to work early mornings, evenings, weekends and bank holidays.
Compliance Requirements:
- Good conversational French is essential – only candidates meeting this requirement will be considered.
- DBS check required prior to employment.
- Must have 5 years’ continuous UK work history.
Assistant Manager in London employer: Off to Work
As a leading caterer in the City of London, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and ambition. Our employees enjoy competitive salaries, excellent perks, and opportunities for professional growth, all while working in a dynamic corporate environment that prioritises high-quality food and beverage experiences. Join us to be part of a team that not only delivers exceptional service but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in lounges or high-end food and beverage. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've handled busy periods in the past.
✨Tip Number 3
Be proactive! If you see a lounge or restaurant you love, don’t wait for them to post a job. Pop in, chat with the team, and express your interest. You never know when they might need someone with your skills!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the role, showcasing your relevant experience in premium hospitality.
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our commitment to service excellence and guest satisfaction.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Lounge Assistant Manager role. Highlight relevant experiences in premium hospitality and any leadership roles you've held. We appreciate when candidates take the time to connect their skills to what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We value clarity, so make sure your achievements and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Off to Work
✨Know Your Lounge Inside Out
Before the interview, make sure you research the lounge and its offerings thoroughly. Understand the menu, the service style, and any unique features that set it apart. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team during busy periods and maintained high standards. This is crucial for a hands-on leadership role like the Lounge Assistant Manager.
✨Demonstrate Customer Service Excellence
Be ready to discuss specific instances where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests. This will illustrate your commitment to providing a five-star experience.
✨Brush Up on Your French
Since good conversational French is essential for this role, practice speaking it before your interview. You might be asked to demonstrate your language skills, so being prepared will give you an edge and show that you're serious about the position.
