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- Tasks: Support customers and suppliers via phone, email, and chat while managing helpdesk tickets.
- Company: Join a leading international contract catering company focused on procurement and supply chain.
- Benefits: Enjoy a competitive salary of £27,457 plus great benefits and a supportive work environment.
- Why this job: Be the first point of contact for clients, enhancing your communication skills in a dynamic team.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
- Other info: Work Monday to Friday in a fast-paced, customer-focused role.
The predicted salary is between 23000 - 31000 £ per year.
A great opportunity has arisen for a Customer Experience Advisor to work within a Procurement & Supply Chain Business which is part of an international contract catering company. The Customer Experience Advisor will provide help and support to all Customers / Suppliers and Team Members who contact via telephone, email, live chat and helpdesk service ticket. The Client Experience Advisor will ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount.
Key Responsibilities of Customer Experience Advisor:- Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
- Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients and colleagues alike.
- Work closely with field based internal and external client account managers.
- Ensure all helpdesk tickets adhere to timeline, chase for resolution and escalate where necessary.
- Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
- Provide a “first point of contact” for all customer phone and email queries.
- Support, train and help newly enrolled team members.
- Strive to meet performance targets for efficiency, customer service and quality.
- Excellent written and verbal communication.
- High level of attention to detail and accuracy.
- Good administrative and computer skills (Excel, Word etc).
- Ability to prioritise.
- Ability to deliver excellent customer service.
- Ability to work under pressure.
- Proactive team player, possessing self-management & organisation skills.
- Has an “ownership” can do ethic.
Client Service Advisor employer: Off To Work
Contact Detail:
Off To Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your responses during interviews, showcasing how your personal values match our culture.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in mock conversations or role-playing scenarios to enhance your ability to handle customer queries effectively and confidently.
✨Tip Number 3
Research common customer service challenges in the procurement and supply chain sector. Being knowledgeable about industry-specific issues will allow you to demonstrate your proactive approach and problem-solving skills during discussions.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Client Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'client helpdesk support' and 'excellent communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles, aligning with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your attention to detail, ability to work under pressure, and proficiency in administrative tasks. These skills are essential for the Client Service Advisor position and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Off To Work
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to excellent service.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. During the interview, be concise and ensure you listen actively to the interviewer's questions before responding.
✨Highlight Your Attention to Detail
Prepare to discuss how you manage tasks that require a high level of accuracy. You could mention any tools or methods you use to ensure details are not overlooked, which is crucial in a client service role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples where you successfully resolved issues or improved a process, as this will showcase your problem-solving skills and proactive approach.
