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- Tasks: Support customers and suppliers through phone and email, ensuring a top-notch experience.
- Company: Join a leading international contract catering company with a focus on procurement and supply chain.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: No specific qualifications required; just a passion for helping others and excellent communication skills.
- Other info: Work Monday to Friday in a vibrant Surrey location.
The predicted salary is between 22000 - 31000 £ per year.
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Customer Experience Advisor
Monday to Friday
Surrey
£27,457 per annum + great benefits
A great opportunity has arisen for a Customer Experience Advisor to work within a Procurement & Supply Chain Business which is part of an international contract catering company.
The Customer Experience Advisor will provide help and support to all Customers / Suppliers and Team Members who contact via telephone, email, live chat, and helpdesk service tickets. The Client Experience Advisor will ensure efficient delivery of client helpdesk support, system administration, and proactive assistance to all clients and suppliers.
You will serve as a first point of contact to all of our suppliers / customers, so a passion for customer service along with excellent communication skills is paramount.
Key Responsibilities of Customer Experience Advisor:
- Ensure efficient delivery of client helpdesk support, system administration, and proactive assistance to all clients and suppliers.
- Continuously expand knowledge on system modules and functionality to promote maximum assistance to clients and colleagues.
- Work closely with field-based internal and external client account managers.
- Ensure all helpdesk tickets adhere to timelines, chase for resolution, and escalate where necessary.
- Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
- Provide a “first point of contact” for all customer phone and email queries.
- Support, train, and assist newly enrolled team members.
- Strive to meet performance targets for efficiency, customer service, and quality.
Essential Skills for Client Experience Advisor:
- Excellent written and verbal communication
- High attention to detail and accuracy
- Good administrative and computer skills (Excel, Word, etc.)
- Ability to prioritize
- Ability to deliver excellent customer service
- Ability to work under pressure
- Proactive team player with self-management and organization skills
- Possesses an “ownership” can-do attitude
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Client Service Advisor employer: Off To Work
Contact Detail:
Off To Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor
✨Tip Number 1
Familiarise yourself with the procurement and supply chain industry. Understanding the basics of how these sectors operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Client Service Advisor, you'll be interacting with customers and suppliers regularly, so being articulate and confident on calls is crucial.
✨Tip Number 3
Research common customer service scenarios and prepare responses. Think about how you would handle difficult situations or complaints, as this will show your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Client Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Client Service Advisor. Highlight key skills and experiences that align with customer service, procurement, and supply chain.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and any specific skills related to procurement and supply chain. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to support customers and suppliers effectively. Mention any previous experience in similar roles and how it has prepared you for this position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Client Service Advisor.
How to prepare for a job interview at Off To Work
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
As a Client Service Advisor, you'll need to showcase your customer service abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' are likely to come up.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the role and the company. This shows your enthusiasm and helps you determine if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
