Workplace Operations Co-ordinator

Please note this role will close at 00.01 on the Thursday 11 December so we advise making your application by midnight on the Wednesday 10 December.

About Ofcom

As the UK’s communications regulator, we are delivering vital work that helps keep the UK connected and shapes the future of how we will stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We are also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you will be part of

The Property & Facilities team are custodians of Ofcom’s built environment. We are responsible for the co‑ordination, management and delivery of multi‑faced activities and services that make Ofcom’s properties safe, secure, efficient and stimulating environments in which to work and visit. At the heart of what we do are our talented and hardworking people who are dedicated to delivering world‑class environments through passion, creativity, and a relentless focus on customer experience.

The purpose and scope of the role

To deliver a range of operational services to provide an excellent customer and workplace experience in Riverside House. The role is varied and provides agility so that the team can flex with business needs to deliver a best‑in‑class service.

Your Key Responsibilities

• Delivery of a best‑in‑class Workplace experience service (working with one other colleague).
• Ensure flexibility of resourcing across activity and service to ensure collaboration, efficiency, and excellence in service delivery.
• Ensure stationery at business centres on each floor at London office are tidy and well stocked.
• Coordination of incoming post & parcels; this includes sorting and distribution or scanning and emailing to colleagues based in other locations as appropriate.
• Coordination of outgoing post & parcels, this includes support packing, collection of outgoing post, franking, advising on weight (where a courier is required) to meet the daily pick‑up time.
• Support stakeholders with delivery porterage and storage as appropriate.
• Bulk orders for photocopying, printing, binding, laminating, or scanning are finished within timescales agreed with users.
• Carry out quality inspections and audits of all meeting rooms and the Mezzanine event space under the guidance of the Workplace Operations Management Team and Senior Property and Facilities management team.
• Carry out ad‑hoc requests and projects that are in line with your skill and capability as requested by the Senior Facilities Management team.

The skills, knowledge and experience you will need for success.

A successful colleague will have the following skills and experience:

• Evaluating problems - Identify and solve issues by using well‑thought‑out strategies. Consider different angles and potential solutions to resolve concerns.
• Executing Plans - Organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress.
• Forming relationships – this involves building and nurturing positive relationships with people inside and outside the organisation.
• Harmonising work – Work effectively with others, creating an honest team environment and sharing valuable information and resources. This includes understanding the wider Property and Facilities Management service teams and working with them to deliver a world‑class service.
• Embracing change – Remain flexible in the face of change, anticipating and adjusting to shifts.

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent. Where positions are listed as full time, we remain open to reduced hours, part‑time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidates returning to work after a break – for whatever reason. As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles.

If you need information in an alternative format or have specific preferences, please contact our recruitment team at resourcing@ofcom.org.uk or call 0330 912 1378.