Senior Media Literacy Policy Manager

Closing Date:

31/07/2025

Group:

Strategy and Research Group

Management Level:

Senior Associate

Job Type:

Permanent

Job Description:

Please note that this role will close at 00:01 on Monday 18 August, and therefore we advise getting your application in by no later than midnight on Sunday 17 August.

About the Team

This role is part of our Media Literacy team which forms part of Ofcom’s Strategy and Policy Team.

Media literacy ensures that people can navigate content safely and flourish online. Ofcom defines media literacy as “the ability to use, understand and create media and communications across multiple formats and services.” Media literacy therefore has a foundational role to play in Ofcom’s overall mission to “make communications work for everyone”.

Purpose of the Role

Our ambitious 3-year Media Literacy Strategy is reliant on making media literacy everyone’s business. There are a range of ways in which we are doing this externally – and we now need a policy expert to lead and coordinate our work to embed Media Literacy insights and tools to Ofcom’s regulatory policy development across sectors. Media literacy is a cross-cutting priority in Ofcom’s 3-year business plan, and this role will be a key part of applying Media Literacy expertise to deliver for consumers across communications and online safety regulation.

This role is focused on supporting organisation to think about media literacy as it develops policy across all our regulated sectors – especially online safety, broadcast, AI and digital inclusion. Therefore the post holder will be required to have a strong understanding of the policymaking process at Ofcom and in Government, as well as the ability to work collaboratively and collegiately adapting to different teams styles.

This is a new role, in a growing and ambitious team. We need someone motivated to make a difference through applying their own deep understanding of Media Literacy to inform our approach to broadcasting, online safety and telecoms regulation. You will be responsible for coordinating policy experts across Ofcom to embrace the opportunities media literacy interventions can provide to deliver our regulatory responsibilities. You will also be adept at engaging with other organisations involved in developing Media Literacy policy, including the Government and 3rd sector, to contribute Ofcom’s perspective and expertise. You will be supported at a senior level and will have talented people to line manage.

We’re looking for a resilient team player who can spot creative opportunities and is bold, collaborative and tenacious. Someone who is highly skilled at turning opportunities into impact, by delivering through others.

Your Key Responsibilities

Develop an effective and impactful relationships with across three priority Groups (Online Safety, Broadcast and Networks & Communications):

• Collaborate with relevant OS teams to ensure we maximise the opportunities for media literacy to contribute to UK citizens living a safer life online. Initial focus will be user empowerment.

• Collaborate with relevant BMG teams to ensure we maximize the opportunities for media literacy to contribute to UK citizens enjoying a media they trust and value, following the recommendations in our Public Service Media Review.

• Collaborate with relevant N&C teams with an initial focus on AI and supporting consumers through digital transitions.

Statement of Recommendations

• Oversee delivery and communication of our first Media Literacy Statement of Recommendations to platforms and broadcasters

• Be accountable for delivering the requirements of the Statement of Recommendations through OSG and BMG, working to shared goals.

• Develop future iterations of the Statement of Recommendations.

Three-year Strategy refresh

• Contribute towards the second three-year strategy, having due regard to the impact evaluation of the first 3-year strategy, Ofcom’s priorities and the requirements of the Online Safety Act

• Support the delivery a plan to ensure the consultation process is inclusive by design and delivery Support final strategy publication

Leadership

• Coach and support team members to develop their policy skills and impact,

• Pro-activity identify opportunities to partner internally and externally on media literacy policy development.

• Line mange media literacy team members and S&P team members

• Lead awareness-raising of media literacy as a key outcome which supports consumers’ ability to thrive online, and as a powerful toolkit to deliver other regulatory goals.

• Maintain an up-to-date understanding of the latest Media Literacy best practice from across the sector, and demonstrate thought leadership in contributing to media literacy policy.

The skills, knowledge and experience you will need for success

• Forming Relationships: Strong relationship-development skills and credibility within Ofcom

• Developing Policy: Experience in successfully developing policy across teams and or groups

• Harmonising Work: Work effectively with others, creating an honest team environment and sharing valuable information and resources.

• Owning Accountabilities: Being proactive, take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.

• Articulating Ideas: Strong written communications skills, including email writing and editing;

• Trailblazing Ideas: A creative and open mind; to solve problems and bring people with you

• Executing Plans: Strong organisational skills , accuracy and attention to detail. Ability to effectively prioritise workload and react to changing priorities. Work as a team player.

• Empowering Others: Support others in growing their skills and strengths. Empower them with guidance and let their potential shine.

• Experience of using Microsoft Office – Outlook, Word, Excel and Powerpoint, and Teams.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender, or disability.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.

We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at resourcing@ofcom.org.uk or call 0330 912 1378.

As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. https://careers.ofcom.org.uk/careers/how-we-hire/

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