We have an exceptional opportunity to join our
Club & Spa
Team at
The Lanesborough
.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Oetker Hotels Masterpiece Collection Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile The role of the
Spa Receptionist
is to assist the Reception Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager. Key Requirements The ideal candidate would be able to demonstrate the following attributes: · Experience in a similar role within a luxury Club & Spa · Excellent command of the English language and a second language would be preferred · Immaculate grooming standards · Passionate about fitness and wellbeing · Please note this role requires an element of manual handling In return We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including: Financial Wellbeing · Additional holiday allowance · Season ticket loan · Enhanced Pension Scheme · Life Insurance · Complimentary dry cleaning · Safety shoes · Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Health & Wellness · Complimentary meals on duty · Cycle to Work scheme · Flu vaccinations · Discounted chiropodist and massage treatments · Substantiality initiates · Social and sports activities (e.g. football games, running club, yoga & pilates, etc.) · EAP – Employee Assistance Programme Career Growth & Personal Development · Internal transfer and promotion opportunities · Cross-departmental exposure · Partnered with industry-leading training providers · Internal learning gateway · Free access to e-learning platform offering job-specific training and personal growth courses · Subsidised professional qualifications and certified training programmes · Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme Recognition & Social Initiatives · Award programmes throughout the year with generous prizes · Long service awards · Preferential room rate at The Lanesborough for you and your family · 50% discount on F&B and Club & Spa treatments · Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.) · Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) · Retirement parties *Terms and conditions apply to all benefits. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Receptionist in City of Westminster employer: Oetker Hotels
The Lanesborough is an exceptional employer, offering a vibrant work culture steeped in the tradition of legendary European hospitality. With a strong emphasis on employee growth through internal training opportunities and a commitment to health and wellness, staff enjoy benefits such as private medical insurance, complimentary meals, and social activities. Located in the heart of London, employees also benefit from a prestigious work environment and generous discounts, making it a truly rewarding place to build a career.
