At a Glance
- Tasks: Keep our luxurious rooms spotless and create a welcoming atmosphere for guests.
- Company: Join The Lanesborough, London's No. 1 hotel, known for elegance and exceptional service.
- Benefits: Enjoy competitive pay, free meals, discounts, and wellness activities.
- Other info: Flexible hours with opportunities for career growth and fun social events.
- Why this job: Be part of a prestigious team and make guests feel at home.
- Qualifications: Basic English skills, passion for customer service, and immaculate grooming.
The predicted salary is between 21600 - 26400 £ per year.
- We have an exceptional opportunity to join our
- Housekeeping
- Team at
The Lanesborough .
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto.
The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
- Oetker Hotels
- Masterpiece Collection
Oetker hotels are true masterpieces located in the world’s most desirable destinations.
Each property is a landmark and a timeless icon of elegance.
With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
- Candidate Profile
- As a
Room Attendant you will be fully aware of The Lanesborough Culture, Service Experience and Guests Recognition that The Lanesborough is renowned for.
You will be able to promote and be confident with all facilities offered in the hotel and it would be your responsibility to look after guestrooms and ensure that the highest level of cleanliness and standards are maintained.
The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.
- Roles are available as both
- Day Room Attendant and
Evening Room Attendant positions. Please let us know your preferred option.
- Key Requirements
- The ideal candidate would be able to demonstrate the following attributes:
- Basic command of the English language and a second language would be preferred
- Immaculate grooming standards.
- The ability to work flexible working hours
- Show drive and passion for Excellent Customer Service
- Please note this role requires an element of manual handling
- In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Life Insurance
- Complimentary dry cleaning
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e. g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e. g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Room Attendant employer: Oetker Hotel Management Company GmbH
The Lanesborough is an exceptional employer, offering a luxurious work environment in the heart of London, just steps away from Hyde Park and exclusive shopping districts. With a strong commitment to employee wellbeing, we provide a comprehensive benefits package, including career growth opportunities, internal training, and a vibrant work culture that celebrates achievements and fosters personal development. Join us at The Garden Room, where your passion for hospitality will be nurtured in a setting renowned for its elegance and dedication to legendary service.
Contact Details:
Oetker Hotel Management Company GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oetker Hotel Management Company GmbH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oetker Hotel Management Company GmbH
Don't be shy about reaching out to Oetker Hotel Management Company GmbH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oetker Hotel Management Company GmbH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oetker Hotel Management Company GmbH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
