At a Glance
- Tasks: Coordinate guest experiences and ensure exceptional service at The Lanesborough.
- Company: Join the award-winning team at London's No. 1 hotel.
- Benefits: Enjoy competitive pay, wellness perks, and career growth opportunities.
- Other info: Dynamic work culture with social events and recognition programmes.
- Why this job: Be part of a luxury hospitality experience and create memorable moments for guests.
- Qualifications: Experience in a 5-star environment and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
- We have an exceptional opportunity to join our
- Butlers
- Team at
- The Lanesborough
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto.
The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
- Oetker Hotels
- Masterpiece Collection
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations.
Each property is a landmark and a timeless icon of elegance.
With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
Butler Coordinator you are able to promote and be confident with all the facilities offered at The Lanesborough.
We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest.
You will be responsible for all amenities, facilities and guests requirements within the guest room or suite.
Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay.
Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.
- Key Requirements
- The ideal candidate would be able to demonstrate the following attributes:
- Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred.
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Have extensive knowledge of emotional intelligence, body language and non-verbal communication
- Ability to work with minimum supervision
- Show drive for Excellent Customer Service
- Be available, flexible and willing to work a 24hr roaster when required
- An element of Manual handling will be required
- In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e. g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e. g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Butler Coordinator Rooms · The Lanesborough in London employer: Oetker Hotel Management Company GmbH
Oetker Hotel Management Company GmbH offers an exceptional work environment at The Lanesborough, where creativity and teamwork thrive in a Michelin-star setting. Employees benefit from comprehensive health packages and robust career growth opportunities, making it an ideal place for passionate culinary professionals to develop their skills and advance their careers in fine dining.
Contact Details:
Oetker Hotel Management Company GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Butler Coordinator Rooms · The Lanesborough in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oetker Hotel Management Company GmbH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oetker Hotel Management Company GmbH
Don't be shy about reaching out to Oetker Hotel Management Company GmbH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Butler Coordinator Rooms · The Lanesborough in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oetker Hotel Management Company GmbH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oetker Hotel Management Company GmbH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
