Head of Revenue (Maternity Cover) The Lanesborough

As Head of Revenue (Maternity Cover) you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. You will be an excellent communicator, with an eye for details, and take a hands‑on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests. The role will be available from October.

Responsibilities & Duties

• Act as knowledge expert and a highly informed communicator on both internal and external revenue management matters.
• Give direction and oversee revenue strategy together with the Executive team.
• Work towards achieving occupancy % figures and Average Room Rate that exceeds budget.
• Always looking for ways of improving Yield Management.
• Strive towards RGI index above fair share and aligned to budgeted target and position.
• Employ sales and upselling techniques on a consistent basis in order to maximize hotel revenue.
• Inventory management and effective overbooking strategy.
• Group quoting and management of group blocks to ensure optimisation over period of group business.
• Forecasting – pick up, providing accurate forecasts for future business and operational considerations.
• Providing a comparison of Forecast / Actual.
• Producing reports on a daily and weekly basis.
• Competitor Analysis – to provide the hotel with accurate information on competitor prices, business trends, availability, etc.
• Ensure a friendly and pleasant environment for all guests and employees ensuring that recognition is at the forefront of service.
• To achieve the best performance from your team and keep them motivated by way of setting exemplary standards.
• Continually living a ‘Revenue Management’ Culture and encouraging this across all departments.

Key Requirements

• Previous experience in a similar role in a 5* establishment is essential and experience in the luxury London market would be preferred.
• Knowledge of driving standards with acute attention to detail and delivery of business strategies.
• Excellent leadership skills and experience in leading a team is essential.
• Good communication skills, both verbal and written, including complaint handling and resolution.
• Immaculate grooming standards.
• Strong analytical skills and experience with creating reports and analysing data.
• Show drive for Excellent Customer Service leading by example.
• Extensive knowledge of Opera system is essential, including Rate Configuration and OXI management.
• Previous experience with SynXis and IDeaS RMS preferred.
• Total Revenue Management approach including previous experience in F&B or Spa RM.

In return

• Financial Wellbeing: Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning.
• Health & Wellness: Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments, Substantiality initiatives, Social and sports activities (e.g. football games, running club, yoga & pilates, etc.), EAP – Employee Assistance Programme.
• Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross-departmental exposure, Partnered with industry-leading training providers, Internal learning gateway, Free access to e-learning platform offering job-specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
• Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.