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- Tasks: Join our Butlers Team to ensure guests have a memorable experience at The Lanesborough.
- Company: Oetker Hotels offers luxury accommodations in iconic destinations, preserving European hospitality since 1872.
- Benefits: Enjoy competitive pay, extra holidays, discounts, and career growth opportunities.
- Other info: Flexible hours and a chance to work in a dynamic, supportive environment.
- Why this job: Be part of a prestigious hotel known for excellence and vibrant culture in London.
- Qualifications: Previous experience in a luxury hotel is essential; excellent English skills preferred.
The predicted salary is between 36000 - 60000 £ per year.
Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.
The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
The team of The Lanesborough are waiting for you to have an exceptional experience!
JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Butler Coordinator
We have an exceptional opportunity to join our Butlers Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World\’s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Butler Coordinator you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests\’ needs during every step of their stay. Coordinate in preparation for the guests\’ stay by communicating to relevant departments and upholding an extensive guest\’s history using Opera system and the Butler private log.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
- Previous experience in a similar role within 5 star establishmentis essential and experience in the luxury London market would be preferred.
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Have extensive knowledge of emotional intelligence, body language and non-verbal communication
- Ability to work with minimum supervision
- Show drive for Excellent Customer Service
- Be available, flexible and willing to work a 24hr roaster when required
- An element of Manual handling will be required
BENEFITS
Financial Wellbeing
- Competitive salary package
- Discretionary Company Sick Pay
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Discounted chiropodist & massage treatments
- Substantiality initiates
- Social and sports activities
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified trainings
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition&SocialInitiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events(e.g. Annual Party, Recognition Celebrations, Children\’sXmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
*Terms & Conditions Apply
PROFILE
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.
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Butler Coordinator - Butlers employer: Oetker collection
Contact Detail:
Oetker collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler Coordinator - Butlers
✨Tip Number 1
Familiarise yourself with The Lanesborough and its unique offerings. Understanding the hotel's history, services, and guest expectations will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the luxury hospitality sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Showcase your knowledge of emotional intelligence and non-verbal communication during any interactions. Being able to articulate how these skills enhance guest experiences can set you apart as a candidate who truly understands the essence of luxury service.
✨Tip Number 4
Be prepared to discuss your flexibility and availability for a 24-hour roster. Highlighting your willingness to adapt to the demands of the role will demonstrate your commitment to providing exceptional service at all times.
We think you need these skills to ace Butler Coordinator - Butlers
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Butler Coordinator position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury hospitality, particularly in roles similar to a Butler Coordinator. Emphasise your customer service skills and any experience you have with high standards of professionalism.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Oetker Hotels' values. Mention specific experiences that demonstrate your ability to provide exceptional service and your familiarity with the luxury market.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Oetker collection
✨Showcase Your Hospitality Skills
As a Butler Coordinator, your ability to provide exceptional service is key. Prepare examples from your previous roles where you went above and beyond for guests, demonstrating your commitment to high standards of professionalism.
✨Understand the Brand
Familiarise yourself with Oetker Hotels and The Lanesborough's unique offerings. Knowing their history, values, and what sets them apart will help you align your answers with their expectations during the interview.
✨Demonstrate Emotional Intelligence
Given the importance of emotional intelligence in this role, be ready to discuss how you read body language and respond to non-verbal cues. Share specific instances where your understanding of guests' needs enhanced their experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest requests. Think through potential situations you might face as a Butler Coordinator and how you would address them effectively.