At a Glance
- Tasks: Engage prospective students through calls and emails, ensuring a positive first experience.
- Company: Join a purpose-driven organisation transforming lives through online education.
- Benefits: Gain valuable experience in student recruitment with career progression opportunities.
- Other info: Collaborative team environment with a focus on personal growth.
- Why this job: Make a real impact by helping students start their educational journey.
- Qualifications: Strong communication skills and a passion for education.
The predicted salary is between 26100 - 31900 £ per year.
Online Education Services (OES) is a purpose-driven organisation dedicated to transforming lives through access to high-quality online education. We work alongside leading university partners, training institutes, and professional bodies across the globe to create innovative, student-centred learning experiences that truly make a difference. As a proud member of the SEEK Group, we benefit from the global reach and expertise of a world-leading digital pioneer — while remaining a close-knit, values-led team at heart. Our vision is clear and ambitious: to be the world's most impactful enabler of education. Every person at OES plays a part in making that vision a reality.
The Role
This is a fast-paced, telephone-based role focused on the first stages of the prospective student journey. You will be responsible for engaging new enquiries quickly, having meaningful initial conversations with prospective students, and establishing whether they are ready and suitable to progress to a Student Recruitment Advisor. Rather than managing the full recruitment journey through to enrolment, your role is to create a strong start. You will speak with prospective students to understand their interest, motivation, study goals and circumstances; complete initial qualification checks; identify potential barriers or risks; and ensure qualified prospects are prepared for a more detailed conversation with a Student Recruitment Advisor.
You will play an important role in ensuring our Recruitment Advisors spend their time speaking with engaged, well-qualified prospective students while ensuring every new enquiry receives a responsive, professional and supportive first experience with OES. This is an excellent opportunity for someone looking to develop a career in student recruitment, consultative sales or higher education, with the opportunity to build the skills and experience required to progress into a Student Recruitment Advisor role.
What You'll Be Responsible For
- Engaging new prospective students through telephone, email and SMS, ensuring new enquiries receive a timely, professional and positive first interaction with OES
- Conducting structured initial conversations to understand a prospective student's interest, motivation, study goals and level of intent
- Completing initial qualification checks against agreed programme criteria and identifying whether prospective students are suitable to progress within the recruitment journey
- Asking effective discovery questions to identify potential barriers, concerns or risks that may affect a student's ability or readiness to progress
- Identifying and progressing engaged, appropriately qualified prospective students to Student Recruitment Advisors for more detailed programme and recruitment conversations
- Providing Student Recruitment Advisors with clear and useful handover information, ensuring they understand the prospective student's motivations, circumstances, questions and any potential risks identified
- Providing prospective students with accurate high-level programme information and setting clear expectations about the next stage of their conversation with OES
- Maintaining accurate and comprehensive records in Salesforce CRM, including contact attempts, conversation outcomes, qualification information and agreed next actions
- Managing a high volume of new enquiries and follow-up activity while maintaining strong standards of responsiveness and student experience
- Working closely with Student Recruitment Advisors to continually improve the quality and effectiveness of lead qualification and handovers
- Contributing to team targets and continuous improvement initiatives by sharing feedback, trends and insights from conversations with prospective students
How Your Success Will Be Measured
Performance in this role will be measured through a combination of activity, responsiveness, qualification quality and progression KPIs, including:
- Speed to lead – how quickly new prospective student enquiries are contacted
- Sales Qualified Leads (SQLs) generated against agreed targets
- Quality of qualification and handover, including the accuracy and completeness of information captured for Student Recruitment Advisors
- SQL-to-next-stage progression, helping assess whether qualified leads are appropriately identified and prepared for Advisor conversations
- CRM accuracy and follow-up completion, ensuring records and next actions consistently maintained
- Contribution towards wider Student Recruitment team conversion and enrolment objectives
Success will not be measured solely by volume. The quality of qualification is equally important: the aim is to ensure Student Recruitment Advisors receive prospective students who are appropriately qualified, engaged and prepared for the next stage of their journey.
Who You'll Work With
You will report directly to the Student Recruitment Manager / Sales Manager and work closely with a talented, collaborative team of Student Recruitment Advisors. You will work closely together to ensure qualified prospective students move smoothly from their initial enquiry into a more detailed recruitment conversation.
Junior Student Recruitment Advisor in Birmingham employer: OES Australia
At Online Education Services, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture in the heart of Birmingham City Centre. Our flexible hours allow for a healthy work-life balance, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in Salesforce development. Join us to make a meaningful impact on the educational journeys of students and university partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Student Recruitment Advisor in Birmingham
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including OES Australia, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like OES Australia!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace Junior Student Recruitment Advisor in Birmingham
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at OES Australia that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Junior Student Recruitment Advisor at OES Australia, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at OES Australia
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch OES Australia to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
