Operations Coordinator

Company Overview

OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions – topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently. We are currently seeking an Operations Coordinator to join our Cargo Logistics Division.

Location

• Bridge of Don, Aberdeen, United Kingdom.

Contract

• 1 year fixed-term contract (maternity cover).

Core Purpose

• To contribute effectively within a fast-paced team by ensuring customer data is accurately and promptly updated in the rental database, maintaining high standards of data quality, integrity, and service delivery.

Key Responsibilities and Accountabilities

• Accurately record all customer asset movements in the Rental Management System (C-SAM) daily, ensuring data integrity and timely processing.
• Ensure all customer data is accurately recorded in the Rental Management System (C-SAM) within required timescales, meeting month-end deadlines to support timely and accurate invoicing.
• Prepare and submit daily customer reports in accordance with contractual requirements, ensuring accuracy, completeness, and timely delivery.
• Reconcile monthly customer tracker reports in line with contractual obligations, ensuring accuracy, completeness, and timely resolution of any discrepancies.
• Work collaboratively with the Operations team and customers to ensure all asset movements and related queries are accurately recorded, maintained, and resolved within the Rental Management System (C-SAM).
• Liaise with customers to verify billing information, investigate discrepancies, and ensure timely resolution of any billing queries.
• Complete all documentation and system updates relating to the sale of assets and intercompany asset transfers across all OEG entities, ensuring accuracy and compliance with company procedures.
• Maintain and update pricing information for key customer accounts within the Rental Management System.
• Raise purchase orders and process goods receipts through the Focal Point purchasing system.
• Provide administrative support to the Certification team as required, ensuring effective coordination and timely completion of tasks.
• Provide operational and administrative support to the Sales and Rental teams, assisting with day-to-day activities to ensure efficient service delivery.
• Provide support across the Operations Department as required, contributing to business objectives and maintaining operational efficiency.
• Maintain high standards of accuracy, attention to detail, and customer service, ensuring all activities are completed in line with company procedures, policies, and quality standards.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, improve efficiency, and support operational excellence.

Skills and Experience

• Good working knowledge of administrative systems, with the ability to accurately maintain records and process information efficiently.
• Strong IT skills, including essential proficiency in Microsoft Excel and the ability to use digital systems effectively.
• Ability to work effectively within a fast-paced environment, managing competing priorities and meeting operational deadlines.
• Strong attention to detail with a focus on maintaining accuracy and quality across all tasks.
• Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with internal teams and customers.
• Highly organised with the ability to manage priorities effectively and consistently meet deadlines.
• Ability to work independently with minimal supervision while also contributing effectively as part of a collaborative team.
• Demonstrate a proactive approach to the role, taking initiative to identify solutions, improve processes, and support business objectives.

Qualifications

• English qualification at Standard Grade level or equivalent.
• Maths qualification at Standard Grade level or equivalent.

We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.