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- Tasks: Sell automotive parts and build strong customer relationships in a fast-paced call centre.
- Company: Join OEC, a global leader with a vibrant culture and innovative tech solutions.
- Benefits: Enjoy remote work options, employee rewards, and opportunities for personal growth.
- Other info: Be part of a supportive team that values feedback and collaboration.
- Why this job: Make an impact in the automotive industry while developing your sales skills.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Job Summary / Objective
We’re looking for a confident and motivated Parts Advisor to join a fast‑paced call centre team. This role is perfect for someone who understands the automotive world and has strong customer communication and sales skills. We work Monday to Friday!
Key Responsibilities
- Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.
- Build strong relationships with existing accounts and identify opportunities for upselling and cross‑selling.
- Accurately process orders, provide quotes, and advise on product availability and compatibility.
- Meet daily, weekly, and monthly sales targets while maintaining high service standards.
- Maintain detailed records of customer interactions and sales activity using CRM systems.
- Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.
- Stay up to date with product knowledge, promotions, and industry trends.
- Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.
Qualifications
- Have at least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships.
- Have exceptional written and verbal communication skills.
- Be able to effectively consult with individual customer locations, understand current business processes, and suggest efficiency changes.
- Have experience with CRM systems, call monitoring tools, and performance dashboards.
- Have ability to work independently and as part of a team in a target‑driven environment.
- Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plus.
- Be resilient, organized, and able to manage multiple priorities under pressure.
We offer the opportunity to work fully remotely or in a hybrid model.
Parts Advisor/ Inbound Telesales Rep employer: OEConnection LLC
Contact Detail:
OEConnection LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor/ Inbound Telesales Rep
✨Tip Number 1
Get to know the company inside out! Research OEC's culture, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since this role is all about communication, rehearse how you'll introduce yourself and discuss your experience. Make sure to highlight your customer service skills and any relevant automotive knowledge.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the OEC family!
We think you need these skills to ace Parts Advisor/ Inbound Telesales Rep
Some tips for your application 🫡
Show Your Passion for Automotive: When you're writing your application, let your love for the automotive world shine through! Mention any relevant experience or knowledge you have about car parts and vehicle systems. This will show us that you're not just looking for a job, but that you're genuinely interested in the industry.
Highlight Your Communication Skills: Since this role involves a lot of customer interaction, make sure to emphasise your exceptional written and verbal communication skills. Share examples of how you've successfully built relationships with customers in the past. We want to see that you can connect with people!
Be Specific About Your Experience: Don't just list your previous jobs; dive into the details! Talk about your experience in call centres or customer service roles, and highlight any achievements or targets you've met. This helps us understand how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you're proactive and keen to join our team!
How to prepare for a job interview at OEConnection LLC
✨Know Your Automotive Stuff
Brush up on your knowledge of car parts and vehicle systems. Being able to discuss specific products or industry trends will show that you're not just a sales person, but someone who genuinely understands the automotive world.
✨Practice Your Communication Skills
Since this role involves handling inbound calls, practice articulating your thoughts clearly and confidently. Role-play with a friend or family member to simulate the interview environment and get comfortable with common customer queries.
✨Showcase Your Sales Experience
Prepare examples from your past roles where you successfully upsold or cross-sold products. Highlight how you built relationships with customers and met sales targets, as this will resonate well with the interviewers.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM tools, be ready to discuss how you've used them to manage customer interactions and sales activities. If you're not familiar, do a bit of research on popular systems to show your willingness to learn.