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- Tasks: Handle inbound calls to sell automotive parts and build strong customer relationships.
- Company: Join a vibrant team at OEC, a global leader in automotive solutions.
- Benefits: Enjoy employee rewards, recognition, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Be part of a fun, energetic team while making an impact in the automotive industry.
- Qualifications: 1 year of customer service experience and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
The Inbound Telesales department at our Newbury Office is growing rapidly, and we are looking for fun, outgoing personalities to match the energy within the team. The Telesales Representative is responsible for representing OEC and the manufacturers we work with, taking inbound calls within an assigned territory to sell automotive parts.
Key Responsibilities & Duties- Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.
- Build strong relationships with existing accounts and identify opportunities for upselling and cross-selling.
- Accurately process orders, provide quotes, and advise on product availability and compatibility.
- Meet daily, weekly, and monthly sales targets while maintaining high service standards.
- Maintain detailed records of customer interactions and sales activity using CRM systems.
- Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.
- Stay up to date with product knowledge, promotions, and industry trends.
- Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.
- Have at least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships.
- Have exceptional written and verbal communication skills.
- Be able to effectively consult with individual customer locations, understanding current business processes, and suggesting efficiency changes.
- Have experience with CRM systems, call monitoring tools, and performance dashboards.
- Have ability to work independently and as part of a team in a target-driven environment.
- Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plus.
- Be resilient, organized, and able to manage multiple priorities under pressure.
Junior Inbound Sales Representative in Newbury employer: OEConnection LLC
Contact Detail:
OEConnection LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Inbound Sales Representative in Newbury
✨Tip Number 1
Get to know the company inside out! Research OEC's culture, values, and products. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Think about how you’d sell automotive parts over the phone. Role-play with a friend or in front of the mirror to get comfortable with the sales process and your communication style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the OEC team and ready to dive into the action.
We think you need these skills to ace Junior Inbound Sales Representative in Newbury
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Since we're looking for fun, outgoing personalities, let your unique character shine through in your application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service or call centres. We love seeing how your skills align with our needs, so be specific about your achievements and how they relate to the Junior Inbound Sales Representative role.
Highlight Your Communication Skills: Exceptional written communication is key for us, so ensure your application is clear, concise, and free of errors. Use this opportunity to demonstrate your ability to convey information effectively, just like you would when handling customer inquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at OEConnection LLC
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive parts and vehicle systems. Familiarity with catalogues like TecDoc or MAM can really set you apart. Make sure you can confidently discuss how these products work and their benefits to customers.
✨Show Off Your People Skills
As a Junior Inbound Sales Representative, building relationships is key. Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to upsell and cross-sell, and be ready to demonstrate your exceptional communication skills.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the interview. Practice handling inbound calls and addressing customer queries. This will help you showcase your problem-solving skills and ability to maintain high service standards under pressure.
✨Embrace Team Spirit
OEC values a positive team culture, so be prepared to discuss how you contribute to a collaborative environment. Share insights on how you support colleagues and embrace feedback, as this will show you're a great fit for their lively culture.