Job Summary
We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.
Responsibilities
- Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
- Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
- Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
- Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
- Supports company audio/conferencing solutions
- Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
- Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
- Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback
Requirements
- Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
- Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools
- Solid problem-solving skills
- Strong verbal and written communication skills
- Very good knowledge of English both spoken and written
- Willingness to work from the office 4 days per week.
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Service Desk Technician in Meriden employer: OEConnection LLC
As a Payroll Specialist at our Newbury or Chelmsford location, you will join a dynamic team that values accuracy and compliance in payroll operations. We offer a hybrid work model that promotes work-life balance, alongside opportunities for professional growth within a supportive environment. Our commitment to employee development and a collaborative culture makes us an excellent employer for those seeking meaningful and rewarding careers.
