At a Glance
- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting chance to develop your skills in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLAs.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in York employer: OEC
OEC is an excellent employer that values its employees by offering a dynamic work culture and the flexibility to work remotely or in a hybrid model. With a strong focus on employee growth, OEC provides ongoing training and development opportunities, ensuring that team members can advance their careers while enjoying a supportive environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Representative with French in York
✨Tip Number 1
Get to know the company inside out! Research OEC and its products, especially the Athoris Product. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your bilingual skills! Since you'll be supporting customers in both French and English, brush up on your language skills. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Customer Support Representative with French in York
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Know Your Stuff:Familiarise yourself with the Athoris Product and the automotive industry. We want to see that you’ve done your homework! Mention any relevant experience or knowledge that shows you understand our products and services.
Be Customer-Centric:In your application, emphasise your customer support experience. Share specific instances where you resolved issues or improved customer satisfaction. We love candidates who can demonstrate a strong sense of ownership and urgency!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. Write in a friendly tone and show us why you’re passionate about joining our team. Remember, apply through our website for the best chance!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Brush up on the key features and benefits, as well as any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering potential questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your bilingual capabilities and adaptability.
✨Get Familiar with the Tools
Familiarise yourself with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can, try running some sample queries beforehand. Being able to discuss how you would use these tools to manage customer inquiries will impress the interviewers.
✨Emphasise Customer Focus
Highlight your customer service experience and your approach to resolving issues. Share specific examples of how you've handled difficult situations or improved customer satisfaction in the past. This will demonstrate your commitment to providing high-quality support and your sense of ownership.
