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- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
- Other info: Exciting chance to develop your skills in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Wolverhampton employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Support Representative with French in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research OEC and their Athoris product. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your language skills. Try role-playing common customer support scenarios with a friend to build confidence.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with ticketing systems like Zendesk or Jira, and if you can, run through some basic SQL queries. This will not only impress during interviews but also prepare you for the job.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or join relevant groups. Engaging with the community can give you insider tips and might even lead to a referral. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Customer Support Representative with French in Wolverhampton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer support experience, focus on roles where you've used ticketing systems like Zendesk or Jira. We love seeing how you've tackled customer inquiries and resolved issues, so give us the juicy details!
Demonstrate Your Analytical Skills: This position needs someone with a strong analytical mindset. If you've run SQL queries or dealt with data analysis before, make sure to mention it! We want to know how you’ve used these skills to solve problems.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture. Apply through our website and show us what makes you unique!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Brush up on the key features and benefits, as well as any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages, and don’t hesitate to switch between them if needed. This will highlight your bilingual capabilities and make you stand out.
✨Get Familiar with the Tools
Familiarise yourself with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can, try running some sample queries beforehand. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Emphasise Customer Focus
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled difficult situations. This will demonstrate your customer-oriented mindset and your sense of ownership and urgency.