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- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Exciting career path with a focus on continuous improvement and innovation.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties:- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Warrington employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Support Representative with French in Warrington
✨Tip Number 1
Get to know the company inside out! Research OEC and its products, especially the Athoris Product. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your technical vocabulary in both languages. You might even want to role-play common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Customer Support Representative with French in Warrington
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Tailor Your Experience: When you’re writing your application, focus on your previous technical support experience. Mention specific tools like Zendesk or Jira if you've used them, and share any relevant achievements that demonstrate your problem-solving skills.
Be Customer-Centric: We love candidates who put customers first! In your application, share stories that showcase your customer service mindset. Talk about how you’ve gone above and beyond to resolve issues and ensure customer satisfaction.
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out. Remember, we’re looking for someone who fits well with our team culture!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Brush up on the key features and benefits, as well as any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering potential questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your bilingual capabilities and adaptability.
✨Get Familiar with the Tools
Familiarise yourself with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can, try running some sample queries beforehand. Being able to discuss how you would use these tools to manage customer inquiries will impress the interviewers.
✨Emphasise Your Customer Focus
Prepare examples from your past experience where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you handle urgent situations. Showing that you have a strong sense of ownership and urgency will resonate well with the hiring team.