At a Glance
- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Exciting career path with continuous learning and development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
Position Summary
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties
- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
Experience required
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Stevenage employer: OEC
OEC is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow and develop their skills in the fast-paced automotive technology sector. With a strong focus on customer satisfaction and continuous improvement, team members enjoy comprehensive training, opportunities for career advancement, and the chance to work collaboratively with a diverse group of professionals. Located in a vibrant area, OEC offers a supportive environment that values innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Representative with French in Stevenage
✨Tip Number 1
Get to know the company inside out! Research OEC and their Athoris product. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your language skills, especially technical terms related to customer support and automotive technology.
✨Tip Number 3
Prepare for common customer support scenarios. Think about how you would handle specific inquiries or incidents. This will help you demonstrate your problem-solving skills and customer-oriented mindset during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Customer Support Representative with French in Stevenage
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Demonstrate Your Technical Know-How:We want to see that you’ve got the technical chops! Mention any experience you have with ticketing systems like Zendesk or Jira, and don’t forget to touch on your SQL skills. A little detail goes a long way in showing us you’re the right fit.
Customer-Centric Approach:Make it clear that you’re all about the customer! Share specific instances where you’ve gone above and beyond to resolve issues or improve customer satisfaction. This will show us you have the right mindset for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Brush up on the key features and benefits, as well as any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering potential questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your bilingual capabilities and adaptability.
✨Get Familiar with the Tools
Familiarise yourself with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can, try running some simple SQL queries beforehand. Being able to discuss how you would use these tools to manage customer inquiries will impress the interviewers.
✨Emphasise Your Customer Focus
Prepare examples from your past experience where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you handle challenging situations. Showing that you have a strong sense of ownership and urgency will resonate well with the hiring team.
