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For Companies At a Glance
- Tasks: Lead and inspire a team of call centre agents to smash performance targets.
- Company: Join a dynamic company focused on customer satisfaction and team success.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Step into leadership and make a real impact in a thriving team.
- Qualifications: 2+ years in customer service; leadership experience is a plus.
- Other info: Great opportunity for personal development and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a dynamic and empathetic Team Leader to guide a high‑performing call center team. This role is pivotal in driving customer satisfaction, operational excellence, and team morale. The ideal candidate is a strategic communicator, a hands‑on coach, and a champion of accountability and transparency. This is an ideal opportunity for a Telesales professional who is ready to step into their first leadership role.
Key Responsibilities & Duties
- Lead, motivate, and develop a team of call center agents to meet and exceed performance targets.
- Monitor daily operations, ensuring adherence to KPIs, service levels, and quality standards.
- Conduct regular coaching sessions, provide feedback, and lead team huddles.
- Foster a culture of professionalism, fairness, and recognition through clear communication and follow‑up.
- Handle escalated customer issues with empathy and resolution‑focused thinking.
- Collaborate with cross‑functional teams to improve processes and customer experience.
- Analyse performance data to identify trends, gaps, and opportunities for improvement.
- Support onboarding and training of new team members.
- Reinforce company values and drive engagement through motivational messaging and transparent leadership.
Education
A bachelor’s degree from an accredited college or university is required, with a focus in Sales, General Business, or a related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered.
Experience, Skills and Key Competencies
- At least 2 years of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships is required.
- Experience leading an automotive parts project and/or leading a team is preferred but not essential.
- Must also be able to demonstrate the following skills and abilities:
- Strong organisational skills.
- Exceptional written and verbal communication skills.
- Ability to coach and motivate others.
- Able to effectively consult with individual customer locations, understanding current business processes, and suggesting efficiency changes.
- Proven experience in a call center or customer service role.
- Strong interpersonal and communication skills.
- Analytical mindset with the ability to interpret data and drive performance.
- Experience with CRM systems, call monitoring tools, and performance dashboards.
Telesales Team Lead in Newbury employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Lead in Newbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in telesales and how you've motivated teams in the past. Use specific examples to demonstrate your leadership skills and how you can drive performance.
✨Tip Number 3
Don’t forget to ask questions during your interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Ask about their coaching methods or how they handle customer escalations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Telesales Team Lead in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Telesales Team Lead role. Highlight your leadership experience, customer service skills, and any relevant achievements to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how your past experiences have prepared you for this role. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills, as we value transparency and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at OEC
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to call centres. Be ready to discuss how you've met or exceeded targets in your previous roles. This shows you understand the metrics that matter and can drive results.
✨Showcase Your Coaching Skills
Prepare examples of how you've motivated or coached team members in the past. Think about specific situations where your guidance led to improved performance. This will demonstrate your potential as a hands-on coach and leader.
✨Emphasise Empathy
Since the role requires handling escalated customer issues, be ready to share experiences where you resolved conflicts with empathy. Highlight your approach to understanding customer needs and how it led to positive outcomes.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. During the interview, focus on your communication style, as it's crucial for fostering a culture of professionalism and transparency within the team.
