At a Glance
- Tasks: Diagnose and resolve tech issues while supporting a fun, international team.
- Company: Join OEC, a rapidly growing global tech company with a lively culture.
- Benefits: Gain valuable experience, employee rewards, and recognition in a supportive environment.
- Other info: Work in a dynamic office environment with opportunities for growth.
- Why this job: Make an impact by providing top-notch tech support and developing innovative solutions.
- Qualifications: Experience in service desk support and knowledge of Microsoft 365 and networking.
The predicted salary is between 33750 - 41250 £ per year.
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year.
We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Job Summary We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees.
You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.
Responsibilities Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging Supports company audio/conferencing solutions Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback Requirements Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools Solid problem-solving skills Strong verbal and written communication skills Very good knowledge of English both spoken and written Willingness to work from the office 4 days per week.
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Service Desk Technician in Meriden employer: OEC
As an Area Sales Manager in the automotive parts sector, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering competitive benefits and opportunities for professional advancement within the vibrant Manchester Area and Northern Ireland. Join us to make a meaningful impact on sales performance while enjoying a rewarding career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician in Meriden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OEC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OEC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Technician in Meriden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OEC:Your cover letter is your chance to shine! Tell us why you want to work at OEC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OEC!
How to prepare for a job interview at OEC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
