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For Companies At a Glance
- Tasks: Handle inbound calls to sell automotive parts and build strong customer relationships.
- Company: Join a rapidly growing team at OEC in Newbury with a fun, energetic culture.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make an impact in the automotive industry while developing your sales skills.
- Qualifications: 1 year of call centre or customer service experience required.
- Other info: Collaborative environment with a focus on team support and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Role Summary
The Inbound Telesales department at our Newbury Office is growing rapidly, and we are looking for fun, outgoing personalities to match the energy within the team. The Telesales Representative is responsible for representing OEC and the manufacturers we work with, taking inbound calls within an assigned territory to sell automotive parts.
Responsibilities
- Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.
- Build strong relationships with existing accounts and identify opportunities for upselling and cross-selling.
- Accurately process orders, provide quotes, and advise on product availability and compatibility.
- Meet daily, weekly, and monthly sales targets while maintaining high service standards.
- Maintain detailed records of customer interactions and sales activity using CRM systems.
- Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.
- Stay up to date with product knowledge, promotions, and industry trends.
- Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.
Experience, Skills And Key Competencies
- Have at least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships.
- Automotive parts experience is desirable.
- Have exceptional written and verbal communication skills.
- Be able to effectively consult with individual customer locations, understanding current business processes, and suggesting efficiency changes.
- Have experience with CRM systems, call monitoring tools, and performance dashboards
- Have ability to work independently and as part of a team in a target-driven environment
- Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plus
- Be resilient, organized, and able to manage multiple priorities under pressure.
We have updated our Privacy Policy to comply with the new European Union data protection law. Please note that OEC is a US-based company, as such, your personal information supplied during the job application process may be sent to the US. By applying for this role with one of the companies in the OEC Group, you are consenting to the processing and retention of your personal data in accordance with the company’s data protection policies. Please click here to refer to our Candidate Privacy Policy for more information.
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Junior Inbound Sales Representative employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Inbound Sales Representative
✨Tip Number 1
Get to know the company inside out! Research OEC and their products so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with selling automotive parts and answering queries on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which doubles your chances of landing that interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Inbound Sales Representative
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your fun and outgoing personality. Use a friendly tone and let your enthusiasm for the role shine through.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service and sales. Mention any specific skills that match the job description!
Highlight Your Communication Skills: Since this role involves a lot of communication, make sure to showcase your exceptional written and verbal skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OEC
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive parts and systems. Familiarity with catalogues like TecDoc or MAM can really set you apart. Make sure you can confidently discuss how different parts work together and their compatibility.
✨Show Off Your People Skills
As a Junior Inbound Sales Representative, building relationships is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times you upsold or resolved issues effectively – these stories will showcase your communication skills.
✨Get Comfortable with CRM Systems
Since you'll be using CRM systems to track customer interactions, it’s a good idea to familiarise yourself with common tools. If you have experience with any specific systems, be ready to discuss how you used them to improve sales or customer satisfaction.
✨Embrace Team Spirit
The role requires collaboration, so be prepared to talk about how you contribute to a positive team culture. Share instances where you supported colleagues or shared insights that helped the team achieve its goals. This shows you're not just a lone wolf but a team player!
