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For Companies At a Glance
- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting career path with a focus on continuous improvement.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
Position Summary
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties
- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLAs.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
Experience required
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Hull employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Support Representative with French in Hull
✨Tip Number 1
Get to know the company inside out! Research OEC and its products, especially the Athoris Product. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your bilingual skills! Since you'll be supporting customers in both French and English, brush up on your language skills. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with ticketing systems like Zendesk or Jira, and maybe even run through some basic SQL queries. This will give you an edge when discussing your technical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Customer Support Representative with French in Hull
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer support experience, focus on roles where you've handled inquiries or incidents, especially in a bilingual environment. We love seeing how your past experiences align with what we do at OEC.
Demonstrate Your Analytical Mindset: Mention any experience you have with troubleshooting or using SQL queries. We’re looking for someone who can dive into data and help us improve our services, so don’t hold back on showcasing your analytical skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OEC
✨Know Your Stuff
Before the interview, make sure you dive deep into the Athoris Product and its services. Understanding the ins and outs of what you'll be supporting will not only impress your interviewers but also help you answer questions more confidently.
✨Brush Up on Your Languages
Since this role requires fluency in both French and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to switch between them seamlessly.
✨Familiarise Yourself with the Tools
Get comfortable with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can show that you have a grasp of these tools, it’ll give you a leg up and show that you're prepared for the technical aspects of the job.
✨Show Your Customer-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you’ve handled inquiries or incidents effectively. This will demonstrate your commitment to providing high-quality support.