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- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
- Other info: Exciting chance to develop your skills in a fast-paced environment.
The predicted salary is between 25000 - 35000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Glasgow employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Support Representative with French in Glasgow
✨Tip Number 1
Get to know the company inside out! Research OEC and their Athoris Product. Understanding their services will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your bilingual skills! Since this role requires both French and English, brush up on your language skills. Try role-playing customer scenarios with a friend to get comfortable with technical terms in both languages.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace IT Customer Support Representative with French in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Know Your Stuff: Familiarise yourself with the Athoris Product and the automotive tech industry. We want to see that you’ve done your homework! Mention any relevant experience or knowledge that shows you understand our products and services.
Be Customer-Centric: We love candidates who put customers first! Share specific instances where you’ve gone above and beyond to resolve customer issues. This will show us that you have the right mindset for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Brush up on the key features and benefits, as well as any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering potential questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your bilingual capabilities and adaptability.
✨Get Familiar with the Tools
Familiarise yourself with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can, try running some sample queries beforehand. Being able to discuss how you would use these tools to manage customer inquiries will impress the interviewers.
✨Emphasise Your Customer Focus
Prepare examples from your past experience where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you’ve handled challenging situations. This will showcase your customer-oriented mindset and sense of ownership, which are crucial for this role.