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- Tasks: Provide top-notch customer support in French and English while troubleshooting issues.
- Company: Join a high-performing team at Athoris, a leader in software development.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Fluent in French and English with customer support experience.
- Other info: Dynamic work environment located near Chelmsford with great team spirit.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Representative with French
Join the OEC team as a Customer Support Representative with French fluency. Since 2000, OEC has grown globally to more than 1,000 employees with a double‑digit revenue increase nearly every year.
Position Summary: A key role within the Athoris Customer Support team. The main areas of responsibility include:
- Customer Support Helpdesk provision
- Product support
- Billing support
- Customer communication
Job Duties:
- Gain excellent product knowledge of the Athoris product and associated services.
- Ensure a consistent and high‑quality customer support solution is provided to all customers in line with defined SLA\’s.
- Support a wide customer base in both French and English (largest market is France).
- Communicate key dates to customers, including release schedules and test periods.
- Take first line responsibility for troubleshooting issues that arise.
- Liaise with wider Athoris team to ensure issues are resolved.
- Implement ongoing process improvements to increase the effectiveness of the helpdesk.
- Maintain and develop Knowledge Base articles for all key processes.
- Ensure scheduled processes run correctly.
- Develop and maintain release notes, user guides, and provide translation support when required.
- Assist in the management and delivery of product training and training materials.
- Support the Athoris Management team as required.
- Produce statistical reports for internal and external purposes.
Experience Required:
- Fluent in French and English (written and verbal).
- Previous Customer Support Helpdesk experience in a bilingual (French/English) environment.
- Good understanding of the full suite of Microsoft products.
- Excellent interpersonal and communication skills.
- Attention to detail.
- Self‑motivated.
- Good typing skills.
- Ideally within easy reach of Chelmsford (CM2 postcode).
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: Software Development
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Customer Support Representative with French employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative with French
✨Tip Number 1
Get to know the company inside out! Research Athoris and its products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your language skills, especially in customer support scenarios. Role-play with a friend or use online resources to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Athoris.
We think you need these skills to ace Customer Support Representative with French
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in previous roles, especially in customer support.
Tailor Your Experience: We want to see how your past experiences align with the job duties listed. Be specific about your customer support experience, especially in a bilingual environment. Mention any relevant tools or processes you’ve worked with that relate to the role.
Demonstrate Your Problem-Solving Skills: This position involves troubleshooting and resolving issues, so share examples of how you've successfully handled customer queries or problems in the past. Highlight your approach to finding solutions and improving processes.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the interview process as quickly as possible!
How to prepare for a job interview at OEC
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the Athoris product and its services. Familiarise yourself with common customer queries and issues, as this will show your potential employer that you're proactive and ready to hit the ground running.
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, practice your language skills ahead of time. Be prepared to demonstrate your ability to communicate effectively in both languages during the interview, as this is crucial for the role.
✨Showcase Your Customer Support Experience
Highlight any previous experience you have in customer support, especially in a bilingual environment. Share specific examples of how you've resolved customer issues or improved processes, as this will illustrate your capability and fit for the team.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team, company culture, and expectations. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
