Customer Success Manager (England)

About OEC

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary

We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.

Key Responsibilities

• Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
• Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption.
• Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
• Collaborate with OEMs to tailor trade programme incentives for dealership growth.
• Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
• Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement
• Report on program effectiveness, customer feedback, and dealership performance metrics.

Requirements

• Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision / parts industry.
• Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
• Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
• Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
• Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
• Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships and Bodyshop's.