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For Companies At a Glance
- Tasks: Drive OEM engagement and optimise trade programme strategies for dealership growth.
- Company: OEC is a global leader in software solutions for the automotive parts and repair industry.
- Benefits: Enjoy a lively culture, employee rewards, and opportunities for professional development.
- Why this job: Join a dynamic team making an impact in the automotive industry with innovative technology solutions.
- Qualifications: 5+ years in OEM account management or related fields; strong negotiation and data analysis skills required.
- Other info: Ideal for those passionate about building relationships and driving sales in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
About OEC
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and the collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.
Key Responsibilities
- Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
- Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption.
- Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
- Collaborate with OEMs to tailor trade programme incentives for dealership growth.
- Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
- Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement.
- Report on program effectiveness, customer feedback, and dealership performance metrics.
Requirements
- Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision/parts industry.
- Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
- Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
- Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
- Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
- Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships, and Bodyshops.
Customer Success Manager employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the specific software solutions that OEC provides, especially Collision Link. Understanding how this platform works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the automotive parts and repair industry. Attend relevant events or join online forums to connect with OEMs and dealerships. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that have successfully boosted OEM part sales or improved dealer engagement. Real-life examples will showcase your expertise and make you stand out.
✨Tip Number 4
Stay updated on industry trends and challenges within the collision and parts sector. Being knowledgeable about current market dynamics will allow you to engage in meaningful conversations during interviews and show your proactive approach.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight relevant experience in OEM account management and manufacturer relations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the collision and parts industry. Provide specific examples of how you've successfully managed OEM partnerships or increased dealership engagement in previous roles.
Showcase Your Skills: Demonstrate your negotiation and sales leadership skills in your application. Mention any successful strategies you've implemented that led to increased OEM parts sales or improved dealer workflows.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your background with OEC's mission and values. Discuss your passion for the automotive industry and how you can contribute to their innovative technology solutions.
How to prepare for a job interview at OEC
✨Know Your Industry Inside Out
Make sure you have a solid understanding of the OEM parts procurement process and the collision industry. Brush up on current trends, challenges, and key players in the market to demonstrate your expertise during the interview.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully boosted OEM part sales or strengthened manufacturer-dealer relationships. Use metrics to quantify your achievements and illustrate your impact.
✨Understand Their Culture
Research OEC's company culture and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their lively work environment and innovative technology solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think about potential scenarios you might face in the role and how you would approach them, particularly regarding OEM engagement and dealership adoption.
