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For Companies At a Glance
- Tasks: Drive OEM engagement and optimise trade programme strategies for dealership growth.
- Company: OEC is a global leader in software solutions for the automotive parts and repair industry.
- Benefits: Enjoy a lively culture, employee rewards, and opportunities for professional development.
- Why this job: Join a dynamic team making an impact in the automotive industry with innovative technology solutions.
- Qualifications: 5+ years in OEM account management or collision/parts industry required.
- Other info: Ideal candidates should have strong negotiation skills and a deep understanding of OEM processes.
The predicted salary is between 36000 - 60000 £ per year.
About OEC
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and the collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.
Key Responsibilities
- Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
- Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption.
- Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
- Collaborate with OEMs to tailor trade programme incentives for dealership growth.
- Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
- Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement.
- Report on program effectiveness, customer feedback, and dealership performance metrics.
Requirements
- Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision/parts industry.
- Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
- Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
- Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
- Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
- Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships, and Bodyshops.
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive parts and repair industry. Understanding the current market dynamics will help you engage effectively with OEMs and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the collision and parts industry. Attend relevant events or join online forums to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your role.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that have successfully boosted OEM part sales. Highlighting your past achievements will showcase your capability to drive results in this position.
✨Tip Number 4
Research OEC's current initiatives and programmes. Being knowledgeable about their existing strategies will allow you to propose tailored ideas that align with their goals, making you a more attractive candidate.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in OEM account management and the collision/parts industry. Use specific examples that demonstrate your success in boosting OEM part sales and managing manufacturer partnerships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with OEC's goals. Mention your understanding of OEM parts procurement and how you can contribute to their Mechanical Trade Programme.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. For instance, mention any specific metrics you've improved, such as increasing dealership adoption rates or enhancing OEM-dealer relationships.
Research OEC: Familiarise yourself with OEC's culture, values, and recent developments in the automotive parts industry. This knowledge will help you tailor your application and demonstrate your genuine interest in the company.
How to prepare for a job interview at OEC
✨Know Your Industry Inside Out
Make sure you have a solid understanding of the OEM parts procurement process and the collision industry. Brush up on current trends, challenges, and key players in the market to demonstrate your expertise during the interview.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully boosted OEM part sales or strengthened manufacturer-dealer relationships. Use metrics to quantify your achievements, as this will help illustrate your impact.
✨Understand Their Needs
Research OEC's Mechanical Trade Programme and Collision Link network thoroughly. Be ready to discuss how you can tailor strategies to meet their specific goals and enhance dealership adoption rates.
✨Demonstrate Your Data Skills
Since data analysis is crucial for this role, be prepared to discuss how you've used KPIs and market trends to inform your strategies in the past. Highlight any software proficiency you have, especially with systems like Collision Link.
