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For Companies At a Glance
- Tasks: Drive OEM engagement and optimise trade programme strategies for dealership growth.
- Company: OEC is a global leader in software solutions for the automotive parts and repair industry.
- Benefits: Enjoy a lively culture, employee rewards, and opportunities for professional development.
- Why this job: Join a dynamic team making an impact in the automotive industry with innovative technology solutions.
- Qualifications: 5+ years in OEM account management or collision/parts industry required.
- Other info: Ideal candidates should have strong negotiation skills and a deep understanding of OEM processes.
The predicted salary is between 43200 - 72000 £ per year.
About OEC
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and the collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.
Key Responsibilities
- Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
- Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption.
- Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
- Collaborate with OEMs to tailor trade programme incentives for dealership growth.
- Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
- Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement.
- Report on program effectiveness, customer feedback, and dealership performance metrics.
Requirements
- Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision/parts industry.
- Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
- Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
- Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
- Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
- Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships, and Bodyshops.
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive parts and repair industry. Understanding current challenges and innovations will help you engage effectively with OEMs and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the collision and parts industry. Attend relevant events or join online forums to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your role.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that have successfully boosted OEM part sales or improved dealer engagement. Real-life examples will showcase your capability and fit for the position.
✨Tip Number 4
Research OEC's existing programmes and partnerships. Being knowledgeable about their current initiatives will allow you to propose tailored ideas and demonstrate your commitment to enhancing their success during the interview.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in OEM account management and manufacturer relations. Use specific examples that demonstrate your success in boosting OEM part sales and managing partnerships.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the collision industry and OEM parts procurement. Mention how your skills align with the key responsibilities of the Customer Success Manager role and how you can contribute to OEC's goals.
Showcase Your Achievements: Quantify your achievements in previous roles, such as percentage increases in dealership engagement or successful implementation of trade programme strategies. This will help illustrate your impact and effectiveness in similar positions.
Research OEC: Familiarise yourself with OEC's culture, values, and recent developments in their software solutions. This knowledge will allow you to tailor your application and demonstrate your genuine interest in the company during the application process.
How to prepare for a job interview at OEC
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of OEM parts procurement and the collision industry during the interview. Prepare specific examples from your past experience that highlight your expertise in managing manufacturer-dealer relations.
✨Highlight Your Success Stories
Be ready to discuss your track record of boosting OEM part sales and securing partnerships. Use quantifiable achievements to illustrate how you've successfully increased dealership adoption and improved trade programme strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you had to optimise parts inventory or develop incentives for OEMs, and be prepared to explain your thought process and outcomes.
✨Demonstrate Your Data Analysis Skills
Since the role involves monitoring key performance metrics, be prepared to discuss how you've used data analysis to track KPIs and improve processes in previous roles. Show that you can leverage data to drive decision-making and enhance OEM engagement.
