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For Companies At a Glance
- Tasks: Drive OEM engagement and optimise trade programme strategies for dealership growth.
- Company: OEC is a global leader in software solutions for the automotive parts and repair industry.
- Benefits: Enjoy a lively culture, employee rewards, and opportunities for professional development.
- Why this job: Join a dynamic team making an impact in the automotive industry with innovative technology solutions.
- Qualifications: 5+ years in OEM account management or collision/parts industry required.
- Other info: Ideal candidates will have strong negotiation skills and a passion for building partnerships.
The predicted salary is between 36000 - 60000 £ per year.
About OEC
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and the collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.
Key Responsibilities
- Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
- Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, manufacturer-backed pricing incentives to increase dealership adoption.
- Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
- Collaborate with OEMs to tailor trade programme incentives for dealership growth.
- Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
- Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement.
- Report on program effectiveness, customer feedback, and dealership performance metrics.
Requirements
- Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision/parts industry.
- Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
- Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
- Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
- Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
- Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships, and Bodyshops.
Customer Success Manager employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive parts and repair industry. Understanding current challenges and innovations will help you engage effectively with OEMs and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the collision and parts industry. Attend relevant events or join online forums to connect with potential contacts who can provide insights or even referrals for the Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that have successfully boosted OEM part sales or improved dealer engagement. Real-life examples will showcase your capability and fit for the position.
✨Tip Number 4
Research OEC's existing programmes and identify areas where you could add value. Being able to articulate how you would enhance their Mechanical Trade Programme or Collision Link network will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in OEM account management and manufacturer relations. Use specific examples that demonstrate your success in boosting OEM part sales and managing partnerships.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the collision industry and OEM parts procurement. Mention how your skills align with the key responsibilities of the Customer Success Manager role and how you can contribute to OEC's goals.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any specific metrics you've improved, such as OEM parts conversion rates or dealership adoption rates, to illustrate your impact.
Research OEC: Familiarise yourself with OEC's culture, values, and recent developments in their software solutions. This knowledge will help you tailor your application and demonstrate your genuine interest in the company during the selection process.
How to prepare for a job interview at OEC
✨Know Your Industry Inside Out
Make sure you have a solid understanding of the OEM parts procurement process and the collision industry. Brush up on current trends, challenges, and key players in the market to demonstrate your expertise during the interview.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully boosted OEM part sales or strengthened manufacturer-dealer relationships. Use metrics to quantify your achievements, as this will help illustrate your impact.
✨Understand Their Programmes
Familiarise yourself with OEC's Mechanical Trade Programme and Collision Link network. Be ready to discuss how you can contribute to expanding OEM participation and optimising trade programme strategies based on your knowledge.
✨Demonstrate Your Negotiation Skills
Since negotiation is key in this role, be prepared to discuss your approach to securing OEM partnerships and increasing dealership engagement. Highlight any successful negotiations you've led and the outcomes achieved.
