CSM Manager

OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme. Optimise parts inventory strategies, helping OEMs increase genuine parts sales. Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement Report on program effectiveness, customer feedback, and dealership performance metrics. Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision / parts industry. Software Proficiency: Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes. Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships and Bodyshop\’s.