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- Tasks: Lead OEM engagement and optimise parts inventory strategies for automotive software solutions.
- Company: OEC delivers innovative software for the automotive parts and repair industry with a vibrant culture.
- Benefits: Enjoy employee rewards, recognition, and opportunities for professional development.
- Why this job: Join a dynamic team making an impact in the automotive sector while driving customer success.
- Qualifications: 5+ years in OEM account management or related fields; strong data analysis and relationship-building skills.
- Other info: Ideal for strategic thinkers passionate about technology and customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
OEC provides software solutions to those who work in the automotive parts and repair industry. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network.
- Expand OEM (Current and New) participation in Collision Link and the OEC Mechanical Trade Programme.
- Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
- Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, revenue targets from OEM parts procurement.
- Report on program effectiveness, customer feedback, and dealership performance metrics.
Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision/parts industry.
Software Proficiency: Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships and Bodyshops.
CSM Manager employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Familiarise yourself with the automotive parts and repair industry, especially focusing on OEMs and their specific needs. Understanding the market dynamics will help you engage effectively with potential partners.
✨Tip Number 2
Network with professionals in the collision and parts industry. Attend relevant events or join online forums to connect with OEMs and learn about their challenges and expectations.
✨Tip Number 3
Showcase your data analysis skills by preparing case studies or examples of how you've successfully tracked KPIs and improved processes in previous roles. This will demonstrate your ability to drive results.
✨Tip Number 4
Prepare to discuss your strategies for building long-term relationships with OEMs and dealerships. Think of specific examples where you've successfully managed partnerships and driven engagement.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager in the automotive parts and repair industry. Familiarise yourself with terms like OEM engagement and parts inventory strategies.
Tailor Your CV: Highlight your relevant experience in OEM account management and manufacturer relations. Use specific examples that demonstrate your ability to build long-term partnerships and track key performance metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and data analysis skills. Mention how your previous experiences align with the goals of OEC and how you can contribute to their Mechanical Trade Programme.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Success Manager.
How to prepare for a job interview at OEC
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the automotive parts and repair industry. Discuss current trends, challenges, and how they relate to OEM engagement. This will show that you are not only familiar with the role but also passionate about the industry.
✨Highlight Your Relationship-Building Skills
Since the role requires strong customer relationship management, prepare examples of how you've successfully built and maintained partnerships in the past. Be ready to discuss specific strategies you used to engage OEMs and dealerships.
✨Prepare for Data-Driven Questions
Given the emphasis on data analysis and KPIs, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've tracked performance metrics and improved processes based on your findings.
✨Demonstrate Strategic Thinking
The position requires a strategic mindset, so think about how you can contribute to expanding OEM participation in programmes. Prepare to discuss your approach to optimising parts inventory strategies and how you would tackle revenue targets.
