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- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
- Other info: Exciting career path with a focus on continuous improvement.
The predicted salary is between 25000 - 35000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLAs.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Coventry employer: OEC
Contact Detail:
OEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Support Representative with French in Coventry
✨Tip Number 1
Get to know the company inside out! Research OEC and its products, especially the Athoris Product. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your bilingual skills! Since you'll be supporting customers in both French and English, brush up on your language skills. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with ticketing systems like Zendesk or Jira, and maybe even run through some basic SQL queries. Being able to demonstrate your technical know-how can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Customer Support Representative with French in Coventry
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Know Your Stuff: Familiarise yourself with the Athoris Product and the automotive industry. We want to see that you’ve done your homework! Mention any relevant experience or knowledge that shows you understand our products and services.
Be Customer-Centric: We love candidates who put customers first! Share specific instances where you’ve gone above and beyond to resolve customer issues. This will show us that you have the right mindset for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Familiarise yourself with common customer inquiries and how to resolve them, as this will show your commitment and readiness to tackle the role.
✨Brush Up on Your Languages
Since the role requires fluency in both French and English, practice speaking and writing in both languages. Be prepared to demonstrate your language skills during the interview, as effective communication is key in customer support.
✨Get Comfortable with Tech
Familiarise yourself with ticketing systems like Zendesk or Jira, and brush up on basic SQL commands. Being able to discuss your technical skills confidently will impress the interviewers and show that you're ready to hit the ground running.
✨Show Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your problem-solving skills and your ability to handle inquiries with urgency and ownership, as these traits are crucial for success in this role.