At a Glance
- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join a leading automotive tech company transforming the industry.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Fluent in French and English with a knack for problem-solving.
The predicted salary is between 25000 - 35000 € per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Chesterfield employer: OEC
OEC is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow and develop their skills in the fast-paced automotive technology sector. With a strong focus on customer satisfaction and continuous improvement, team members enjoy comprehensive training, opportunities for career advancement, and the chance to work in a collaborative environment that values innovation and teamwork. Located in a vibrant area, OEC offers a supportive atmosphere that not only prioritises employee well-being but also celebrates diversity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Representative with French in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research OEC and their Athoris product. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your language skills. Try role-playing common customer support scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled technical issues in the past. Use specific examples to demonstrate your analytical mindset and ability to troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace IT Customer Support Representative with French in Chesterfield
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Demonstrate Your Technical Know-How:We want to see that you have a solid understanding of IT support. Mention any experience with ticketing systems like Zendesk or Jira, and don’t forget to include your basic SQL skills. This will show us you're ready to hit the ground running!
Customer-Centric Approach:In your application, emphasise your commitment to providing top-notch customer service. Share specific instances where you went above and beyond to resolve customer issues, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OEC
✨Know Your Stuff
Make sure you have a solid understanding of the Athoris Product and its services. Brush up on the key features and benefits, as well as any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages, and don’t hesitate to switch between them if needed. This will highlight your bilingual capabilities and make you stand out.
✨Get Familiar with the Tools
Familiarise yourself with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can, try running some sample queries beforehand. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Emphasise Your Customer Focus
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations. This will demonstrate your customer-oriented mindset and your sense of ownership, which are crucial for this role.
