At a Glance
- Tasks: Provide top-notch IT support to customers in both French and English.
- Company: Join OEC, a leader in automotive technology innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Exciting chance to enhance your skills in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real difference in the automotive industry.
- Qualifications: Fluent in French and English with customer support experience.
The predicted salary is between 25000 - 35000 £ per year.
OEC creates automotive technology, helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. OEC makes finding and ordering the right parts simple, fast, and accurate.
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing IT Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLAs.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
- Fluent in French and English (written and verbal communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
IT Customer Support Representative with French in Cheltenham employer: OEC
OEC is an excellent employer that values its employees by offering a dynamic work culture and the flexibility to work remotely or in a hybrid model. With a strong focus on employee growth, OEC provides ongoing training and development opportunities, ensuring that team members can advance their careers while enjoying a supportive environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Representative with French in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research OEC and its products, especially the Athoris Product. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your bilingual skills! Since you'll be supporting customers in both French and English, brush up on your language skills. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at StudySmarter.
We think you need these skills to ace IT Customer Support Representative with French in Cheltenham
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both French and English, make sure to highlight your language abilities right at the start. Use clear examples of how you've used these skills in previous roles, especially in customer support.
Know Your Stuff:Familiarise yourself with the Athoris Product and the automotive industry. We want to see that you’ve done your homework! Mention any relevant experience or knowledge that shows you understand our products and services.
Be Customer-Centric:We love candidates who put customers first! Share specific instances where you’ve gone above and beyond to resolve customer issues. This will show us that you have the right mindset for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to showcase your enthusiasm for joining our team!
How to prepare for a job interview at OEC
✨Know Your Stuff
Before the interview, make sure you dive deep into the Athoris Product and its services. Understanding the ins and outs of what you'll be supporting will not only impress your interviewers but also help you answer questions more confidently.
✨Brush Up on Your Languages
Since this role requires fluency in both French and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to switch between them seamlessly.
✨Familiarise Yourself with the Tools
Get comfortable with ticketing systems like Zendesk or Jira, as well as basic SQL commands. If you can show that you have a grasp of these tools, it’ll give you a leg up and show that you're prepared for the technical aspects of the job.
✨Show Your Customer-Centric Mindset
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve contributed to improving customer satisfaction. This will demonstrate your ownership and urgency in providing excellent support.
